Final notice: book your water meter replacement today!

January 18, 2018

Final notice: book your water meter replacement  today!

Helping to ensure the accuracy of metering equipment

A technician from Neptune Technology Group may visit your home or business in order to replace end-of-life water meters. Affected homeowners have already received a pamphlet and reminder notices in their mailbox.

The utility company thanks customers for their support of its water meter replacement project. Since October of 2015, Neptune and Utilities Kingston have worked together to replace nearly 7,000 end-of-life water meters in Kingston, ensuring the continued accuracy of metering equipment. 

FINAL NOTICE: As part of our project to replace 6,300 water meters, ONE THOUSAND addresses in east, west and central Kingston have recently been issued FINAL NOTICES to book end-of-life water meter replacement appointments. Technicians from our contractor Neptune are in your area now and may go door-to-door – remember to ask for identification. It’s easy to BOOK TODAY, even if you don’t have your reference number. Call 1-800-667-4387 or book online at Ensure the continued reliability of your water services. The appointment takes 30-90 minutes to complete. 

Neptune will replace a total of 6,300 water meters in 2017. Their technicians will always be in uniform and carry photo identification. In addition, all Neptune technicians will be issued with Utilities Kingston contractor ID.

Neptune will only go door-to-door when attempts to make an appointment are unsuccessful. Customers are encouraged to always ask people going door-to-door for identification. 

Are you impacted?

Most of the meter replacements will take place on an appointment basis. Customers are asked to watch their physical mailbox for a coloured pamphlet from Neptune. When you receive the pamphlet, it means that meter installers are in the area and you have two weeks to schedule an installation appointment with Neptune. The communication will include details on how to book and prepare for the appointment. 

Customers who don’t receive a communication from Utilities Kingston or Neptune in their physical mailbox will not be impacted by this program at this time, and don’t need to take any action

Landlords and tenants 

Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlords that they have received a notice. Landlords are ultimately responsible to ensure these mandatory water meter replacements are completed in their buildings.


You can learn more about what to expect with the water meter replacement program by visiting our reliable metering page, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000. 

Remember, it's easy to BOOK TODAY, even if you don’t have your reference number. Call 1-800-667-4387 or book online at