Warning: beware of callers demanding immediate payment for utilities. A telephone scam is now being reported by several Utilities Kingston customers and by other utilities across Ontario.

If you receive a suspicious call:

• Do not provide any personal information, including utility or credit card account numbers.
• Collect any information possible about the caller.
• Contact your utility provider to report the incident. Utilities Kingston customer service can be reached at 613-546-0000 during regular business hours, Monday-Friday 8 a.m. – 5:00 p.m.
• Only submit payment for Utilities Kingston accounts using one of the payment methods described on our website. 

Customers are reportedly receiving phone calls from scammers claiming to be from Utilities Kingston or Hydro One. Those contacted are being threatened with having their utility services disconnected if they do not immediately provide payment. One customer reported that the caller asked to meet in person, with cash, at a Kingston intersection. 

Utilities Kingston’s standard procedure for lengthy overdue accounts is to provide multiple notices prior to disconnection. Utilities Kingston always hand-delivers a Final Notice to the service address prior to any disconnection. For lengthy overdue accounts, Utilities Kingston requests payments be made at City Hall, or via Paymentus, its third-party credit card payment provider.

FRAUD PREVENTION

Utilities Kingston reminds the community, be aware before you sign a contract with door-to-door sales people (certain products and services may no longer be offered or sold at the door) and know who you’re talking with over the phone. Get more tips to help prevent fraud from our consumer awareness page.