Utilities Kingston may be in your area to replace end-of-life water meters

July 23, 2018

Utilities Kingston may be in your area to replace end-of-life water meters

Utilities Kingston wants customers to know that certified technicians will visit homes and businesses in Kingston in order to replace end-of-life water meters. Affected homeowners will receive a pamphlet in their mailbox.

We thank customers for their support of our water meter replacement project. Since October of 2015, we have managed a program to replace nearly 14,000 end-of-life water meters in Kingston, ensuring the continued accuracy of metering equipment.

Utilities Kingston will replace 1,400 water meters in 2018. Our certified technicians will always be in uniform and carry photo identification. Most of the meter replacements will take place on an appointment basis, and will be located throughout the east, west and central areas of the city. View a detailed program area map.

Customers are asked to watch their physical mailbox for an envelope (enclosed with a letter and coloured pamphlet) from Utilities Kingston. When you receive the pamphlet, it means that meter installers are in the area and you have two weeks to schedule an installation appointment with Utilities Kingston. The communication will include details on how to book and prepare for the appointment. 

TENANTS: Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlords that they have received a notice.

LANDLORDS: Landlords are ultimately responsible to ensure these mandatory water meter replacements are completed in their buildings.

Customers who don’t receive a communication from Utilities Kingston in their physical mailbox will not be impacted by this program at this time, and don’t need to take any action. Utilities Kingston will only go door-to-door when attempts to make an appointment are unsuccessful. Customers are encouraged to always ask people going door-to-door for identification.

You can learn more about what to expect with the water meter replacement program by visiting the reliable metering web page, or by calling Utilities Kingston customer service at 613-546-0000, Monday to Friday, from 8 AM to 5 PM.