Sign up to receive bills online in face of possible postal disruption

Sign up to receive bills online in face of possible postal disruption

Utilities Kingston is urging customers: sign up to receive your utility bills online. Avoid missing a bill during a postal disruption (there is the possibility of one starting October 22).

Customers are responsible for keeping their accounts up to date and Utilities Kingston has options in place to help. Sign up for the MyUtilities Customer Portal and eBilling to stay on top of receiving your bills. To sign up you will need:

  1. Your Utilities Kingston account number
  2. The amount of your most recent payment to Utilities Kingston

To ensure on-time payment, customers can register for preauthorized payments or pay a bill online through any financial institution, pay by credit card, or use the drop box located at 85 Lappan’s Lane to pay by cheque. Putting payment in the mail can delay it. Find out more at

  • Allows you to view past and current bills under the Bills & Payments tab
  • Offers the option to receive email notifications when a new bill is available and opt out of paper bills. Under Edit Profile, select eBilling (paperless) Opt-in (and make sure the  email address you provide matches what we have on file for you)
  • Allows you to view your household consumption of water, gas and electricity and compare your usage to your neighbours’. Use this information to shift your electricity use to times when it costs less.

Many Utilities Kingston customers benefit from the convenience of one combined bill for all their utility services, which may include water, wastewater, gas and electricity, and a water heater rental program.

For assistance or further information, please contact customer service at 613-546-0000, Monday to Friday from 8 a.m. to 5 p.m., where you can also be connected directly to a conservation expert to help you save water, energy and money.