newsarticle news archive
-
Website maintenance scheduled for Monday, March 11
March 11, 2019Please be advised that our websites are scheduled for maintenance from 7-9 p.m. on Monday, March 11. The websites will remain available during this work, but may experience momentary disruptions.
Read more...about Website maintenance scheduled for Monday, March 11 -
Utilities Kingston wins Public Safety Leadership Award from Canadian Gas Association
March 5, 2019On March 5, the Canadian Gas Association recognized Utilities Kingston with a Public Safety Leadership Award at its annual conference in Ottawa.
Read more...about Utilities Kingston wins Public Safety Leadership Award from Canadian Gas Association -
March is Fraud Prevention Month: recognize, reject and report fraud
February 28, 2019Fraud Prevention Month brings together law enforcement agencies and public and private sector organizations to combat fraud. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
Read more...about March is Fraud Prevention Month: recognize, reject and report fraud -
Planned voice system outage after business hours on March 10
February 27, 2019During planned maintenance on the voice system from 8 a.m. – 1 p.m. on Sunday, March 10, calls to our customer service line at 613-546-0000 will be redirected to our after-hours call center.
Read more...about Planned voice system outage after business hours on March 10 -
Website maintenance scheduled for Wednesday, March 6
February 27, 2019Please be advised that our websites are scheduled for maintenance from 6-8 p.m. on Wednesday, March 6. The websites will remain available during this work, but may experience momentary outages during server reboots.
Read more...about Website maintenance scheduled for Wednesday, March 6 -
Council approves budgets, rates for municipal utilities
February 21, 2019On February 19, 2019, the council of the City of Kingston approved the two-year operating budget and four-year capital budgets for its municipally-owned utilities, which include water, wastewater and gas utilities, and an appliance rental business.
Read more...about Council approves budgets, rates for municipal utilities -
Freezing rain: know what to do in a utility emergency
February 20, 2019Environment Canada has issued a freezing rain warning for our area. We're sharing these tips to help protect your property during rain, freezing rain and milder temperatures.
Read more...about Freezing rain: know what to do in a utility emergency -
Winter storm warning: Utilities Kingston offers safety tips
February 11, 2019With Environment Canada issuing a winter storm warning for the area, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
Read more...about Winter storm warning: Utilities Kingston offers safety tips -
Prepare for high winds
February 7, 2019As we anticipate high winds tonight into Friday morning, Utilities Kingston offers information to help protect your home and safety.
Read more...about Prepare for high winds -
Tips to keep water and ice away from utility equipment
February 5, 2019Review our tips to help protect your property during rain, freezing rain and milder temperatures.
Read more...about Tips to keep water and ice away from utility equipment -
Tips to stay safe during snow and bitter cold this weekend
January 18, 2019With snow and bitterly cold temperatures expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
Read more...about Tips to stay safe during snow and bitter cold this weekend -
Utilities Kingston offers seasonal utility safety tips
January 7, 2019With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
Read more...about Utilities Kingston offers seasonal utility safety tips -
Natural gas and electricity rates change Jan. 1
December 20, 2018Learn about changes to your utility bill, taking effect on January 1, 2019.
Read more...about Natural gas and electricity rates change Jan. 1 -
Heavy rains: prepare with utility information
December 20, 2018We are expecting significant rainfall in Kingston, beginning this evening. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
Read more...about Heavy rains: prepare with utility information -
Holiday schedule for time-of-use pricing
December 18, 2018Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods.
Read more...about Holiday schedule for time-of-use pricing -
Beware of carbon tax payment telephone scam
December 4, 2018Beware of callers soliciting payment relating to a fictitious monthly ‘carbon tax.’ An apparent telephone scam has been reported by several Utilities Kingston customers.
Read more...about Beware of carbon tax payment telephone scam -
Tips to stay safe during extreme weather this weekend
December 1, 2018With freezing rain, snowfall and colder temperatures forecast into the weekend, we would like to remind the public about how to stay safe during extreme weather.
Read more...about Tips to stay safe during extreme weather this weekend -
Take control of water and energy costs for your business
November 27, 2018Our water and natural gas incentive programs will help improve your company's water and energy efficiency, reduce your costs and meet your energy management goals.
Read more...about Take control of water and energy costs for your business -
Be wary of door-to-door sales people
November 21, 2018Utilities Kingston is receiving reports from concerned residents who have been approached by sales people, attempting to gain access to homes in order to replace electric thermostats with smart thermostats.
Read more...about Be wary of door-to-door sales people -
Reminder: new rules to protect customers from sales of certain products in their home
November 2, 2018Utilities Kingston is reminding customers, certain products and services, such as home water treatment systems, can no longer be offered or sold at your home (unless you initiate the transaction).
Read more...about Reminder: new rules to protect customers from sales of certain products in their home -
Affordability Fund Trust: sign up today
October 19, 2018If the cost of energy-saving upgrades is out of reach, Ontario’s new Affordability Fund Trust is here for you.
Read more...about Affordability Fund Trust: sign up today -
Sign up to receive bills online in face of possible postal disruption
October 17, 2018Utilities Kingston is urging its customers to sign up to receive their utility bills online. Avoid missing a bill during a postal disruption (there is the possibility of one starting October 22).
Read more...about Sign up to receive bills online in face of possible postal disruption -
Utilities Kingston recognized with safety award
October 16, 2018Utilities Kingston has received an annual Technical Standards & Safety Authority (TSSA) Safety Award for 2018. The award was presented at the TSSA annual general meeting on October 11.
Read more...about Utilities Kingston recognized with safety award -
3,300 households to receive energy efficiency reports
September 21, 2018Utilities Kingston is mailing Powerful Insights reports to 3,300 customers in Kingston central to help them identify how to improve energy efficiency– and save money.
Read more...about 3,300 households to receive energy efficiency reports -
Planned voice system maintenance, September 23
September 20, 2018We are conducting planned maintenance on the voice system from 12 to 7 PM on Sunday, September 23. You may experience issues with calling our customer service line at 613-546-0000.
Read more...about Planned voice system maintenance, September 23 -
Heavy rains: prepare with utility information
September 10, 2018As Kingston anticipates heavy rains on Monday, September 10, Utilities Kingston offers information so you know what to do in case of power outages, basement flooding and sewer overflows.
Read more...about Heavy rains: prepare with utility information -
Storm watch: prepare with utility information
August 21, 2018As parts of southern Ontario anticipate heavy rains and thunderstorms later this evening, Utilities Kingston offers information so you know what to do in case of power outages, basement flooding and sewer overflows.
Read more...about Storm watch: prepare with utility information -
Utilities Kingston warns customers of phone scam
August 21, 2018Warning: beware of callers demanding immediate payment for utilities. A telephone scam is now being reported by several Utilities Kingston customers and by other utilities across Ontario.
Read more...about Utilities Kingston warns customers of phone scam -
Moving can be chaos! Opening your account is easy
August 14, 2018There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
Read more...about Moving can be chaos! Opening your account is easy -
Natural gas rates quarterly review
July 27, 2018Utilities Kingston has reviewed the rates for the natural gas commodity, transportation & storage, and cap & trade effective August 1, 2018.
Read more...about Natural gas rates quarterly review -
Metro Optic, Crosslake Fibre and Utilities Kingston to Build Fibre-Optic Cable from Montréal to Toronto
July 12, 2018The Maple Leaf Fibre cable system will have a terrestrial segment between Montréal, Ottawa, and Kingston, and a submarine segment through Lake Ontario between Kingston and downtown Toronto.
Read more...about Metro Optic, Crosslake Fibre and Utilities Kingston to Build Fibre-Optic Cable from Montréal to Toronto -
Summer safety tips
June 28, 2018Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
Read more...about Summer safety tips -
2017 annual reports now available online
June 26, 2018Utilities Kingston and Kingston Hydro are sharing 2017 online annual reports with the community.
Read more...about 2017 annual reports now available online -
Website maintenance scheduled for Wednesday, June 20
June 18, 2018Please be advised that our websites are scheduled for maintenance at 6 PM on Wednesday, June 20.
Read more...about Website maintenance scheduled for Wednesday, June 20 -
6,000 households to receive energy efficiency reports
June 15, 2018Utilities Kingston is mailing Powerful Insights reports to 6,000 customers to help them identify how to improve energy efficiency– and save money.
Read more...about 6,000 households to receive energy efficiency reports -
Planned voice system maintenance, evening of June 8
June 8, 2018We are conducting planned maintenance on the voice system between 5 p.m. today and midnight. You may experience issues with calling our customer service line at 613-546-0000.
Read more...about Planned voice system maintenance, evening of June 8 -
Website maintenance scheduled for Wednesday, June 6
June 4, 2018Please be advised that our websites are scheduled for maintenance at 6 PM on Wednesday, June 6.
Read more...about Website maintenance scheduled for Wednesday, June 6 -
Utilities Kingston recognized as “Centre of Excellence”
May 30, 2018The Canadian Electricity Association (CEA) has recognized Utilities Kingston as a Centre of Excellence for a novel approach to transfer trip communications.
Read more...about Utilities Kingston recognized as “Centre of Excellence” -
Is construction coming to your neighbourhood?
May 24, 2018Home and property-owners: see if Utilities Kingston and the City of Kingston are planning to make improvements in your neighbourhood this year. Use the interactive online map.
Read more...about Is construction coming to your neighbourhood? -
Keech receives Municipal Employee Recognition Award
May 23, 2018On May 16, 2018, at the Greater Kingston Chamber of Commerce municipal reception, Jim Keech, president and CEO of Utilities Kingston, received the Municipal Employee of the Year Recognition Award.
Read more...about Keech receives Municipal Employee Recognition Award -
Prepare for high winds
May 4, 2018As we anticipate high winds this evening, Utilities Kingston offers information to help protect your home and safety.
Read more...about Prepare for high winds -
Gas rates, and electricity rates and periods for May 1
April 27, 2018The Ontario Energy Board announced that there will be little change to both time-of-use and tiered Regulated Price Plan electricity prices on May 1. Additionally, there will be no adjustments to the current Utilities Kingston gas rates at this time.
Read more...about Gas rates, and electricity rates and periods for May 1 -
Saturday, April 28 is the National Day of Mourning
April 27, 2018This day is dedicated to remembering those who have lost their lives, or suffered injury or illness due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected.
Read more...about Saturday, April 28 is the National Day of Mourning -
Proactive replacement of end-of-life water heaters
April 25, 2018Utilities Kingston provides local, reliable water heater rentals in Kingston and the surrounding area. To ensure our customers have hot water when they need it, we are proactively replacing end-of-life water heaters.
Read more...about Proactive replacement of end-of-life water heaters -
Prepare for heavy rainfall and freezing rain
April 12, 2018As we anticipate heavy rainfalls and freezing rain over the next several days, Utilities Kingston offers some information to help protect your home and safety.
Read more...about Prepare for heavy rainfall and freezing rain -
Water filters can no longer be offered at your home: be wary of door-to-door activities
April 4, 2018Water filters and other products and services can no longer be offered at your home under new rules from Ontario. Utilities Kingston has been receiving reports of sales people going door-to-door, misrepresenting themselves as working on behalf of Utilities Kingston, the City of Kingston, or government.
Read more...about Water filters can no longer be offered at your home: be wary of door-to-door activities -
Prepare for heavy rains and high winds
April 3, 2018As we anticipate heavy rains and high winds into tomorrow, Utilities Kingston offers some steps you can take today to protect your home and safety.
Read more...about Prepare for heavy rains and high winds -
Jim Keech wins EDA award for dedicated service
March 28, 2018Our president and chief executive officer, Jim Keech, was recognized for outstanding and dedicated service to the electricity industry with the Chair's Citation from the Electricity Distributors Association on March 26 in Toronto.
Read more...about Jim Keech wins EDA award for dedicated service -
Delayed bills to be available online starting March 6
March 6, 2018Utilities Kingston has resolved a technical issue that resulted in a delay in issuing bills to approximately 18,000 customers.
Read more...about Delayed bills to be available online starting March 6 -
Delay in bills for some customers
March 1, 2018Due to a technical issue, Utilities Kingston is experiencing a delay in issuing bills to many of our customers.
Read more...about Delay in bills for some customers