newsarticle news archive
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March is Fraud Prevention Month: recognize, reject and report fraud
February 28, 2018March is Fraud Prevention Month. Kingston Police and Utilities Kingston would like to remind the public that, on March 1, 2018, Ontario will ban unsolicited, door-to-door sales of certain products and services to better protect consumers from aggressive and misleading contract sales at the door.
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To ensure you can access our websites, update your browser
February 27, 2018We’re working to keep your personal information safe. We're updating our website encryption security in order to protect your personal information.
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Tips to stay safe this winter
February 12, 2018Review these safety tips to help protect your home, property and loved ones this season. Kingstonians concerned about the safety of a utility serviced by Utilities Kingston can call the 24-hour line at 613-546-1181.
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Regular phone lines unavailable from 6-7 PM, call 911 in emergency
January 29, 2018Due to planned maintenance on the voice system from 6-7 PM on Monday, January 29, we will be unable to accept inbound calls to our regular 24-hour emergency line during this time. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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5,800 households to receive energy efficiency reports
January 9, 2018Utilities Kingston is mailing Powerful Insights reports to 5,800 customers to help them identify how to improve energy efficiency– and save money.
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Phone lines restored
January 8, 2018Our phone lines have been restored. For utility emergencies, call 613-546-1181, 24 hours a day. To speak with a customer service representative, call 613-546-0000, Monday to Friday, from 8 AM to 5 PM.
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Utilities Kingston invites input on public safety awareness
January 8, 2018Utilities Kingston will conduct a telephone survey over the next six to eight weeks in order to get input from the public on their understanding of electrical safety.
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Utility rates are changing, effective January 1
December 28, 2017Water, wastewater, natural gas and electricity rates are changing, effective January 1, 2018. Review this article to learn more.
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Understanding the ownership demarcation point
November 13, 2017The ownership demarcation point is where municipal-owned and maintained equipment ends and the property owner’s equipment begins. Utilities Kingston is responsible for maintaining and repairing equipment up to this ownership demarcation point.
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Stay safe during heavy rains and high winds
October 30, 2017With continuing heavy rains and strong winds, be prepared for utility issues. From traffic signal outages, to flooding, sewer overflows, power outages and downed powerlines, this article explains the steps you can take to stay safe.
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Time-of-use periods for electricity users changing November 1
October 27, 2017The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2017, the time-of-use (TOU) price periods are changing.
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3,500 households to receive Utilities Kingston conservation reports
October 20, 2017This fall, Utilities Kingston is sending out Powerful Insights reports to 3,500 customers. The reports will help them identify how to conserve energy and save money.
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Kingston Hydro continues to perform strongly against provincial targets
October 2, 2017Kingston Hydro’s 2016 performance has, again, received high scores from the Ontario Energy Board (OEB) – the fourth year the energy regulator has issued a scorecard. The scorecard confirms that Kingston Hydro continues to perform strongly against provincial targets.
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Summer safety tips
August 21, 2017Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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Moving Can Be Chaos! Opening Your Account Is Easy
August 16, 2017There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.
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Public entrances at 85 Lappan’s Lane will be temporarily affected
July 31, 2017Starting July 31, 2017 our public entrances at 85 Lappan’s Lane will be temporarily affected due to construction. Weather permitting, this work should be complete by September 18. During this time, a contractor will reseal the concrete around the building.
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Customer satisfaction survey results
July 10, 2017Survey says: 92 per cent of surveyed Utilities Kingston customers say they are satisfied with the electrical services they receive from us. We received an ‘A’ on a report card used to grade utility companies across the province, consistent with the first time this survey was conducted in 2014.
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2016 annual reports now available online
June 28, 2017Utilities Kingston and Kingston Hydro are sharing 2016 online annual reports with the community.
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Is construction coming to your neighbourhood?
June 15, 2017Home and property-owners: see if Utilities Kingston and the City of Kingston are planning to make improvements in your neighbourhood this year. Use the interactive online map.
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Have you received a duplicate bill?
June 13, 2017If you recently received a duplicate bill from Utilities Kingston, read this article to learn more.
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Water system testing June 14 may affect pressure & flow
June 12, 2017Utilities Kingston is conducting water system testing on Wednesday, June 14, which may affect pressure and flow of the water supply between 9 AM and 3 PM. Crews will monitor the system and respond to issues as needed.
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Friday, April 28 is the National Day of Mourning
April 28, 2017This day is dedicated to remembering those who have lost their lives, or suffered injury or illness on the job due to a work-related tragedy. We also take time to recognize the many families and friends who have been deeply affected by these tragedies.
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Website maintenance scheduled for Tuesday, April 11
April 11, 2017Please be advised that our websites are scheduled for maintenance at 10 PM on Tuesday, April 11 and will be unavailable for approximately 10 minutes.
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Moving can be chaos! Utilities Kingston understands
April 10, 2017There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.
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April is Dig Safe Month: call before you dig!
March 31, 2017April 1 marks the official start of Dig Safe Month. Any time you plan to dig on or near your property, contact ON1Call first. Even if you’re just digging with a shovel, be sure to get a free locate in advance.
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Notice of study completion, master plan updates
March 21, 2017Utilities Kingston has completed a Class Environmental Assessment Master Plan Study to identify the required improvements and/or expansion to the City’s water distribution and wastewater collection systems to support existing and proposed growth within the City.
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Duplicated or missed bill? Here’s what to do
March 3, 2017If you have recently missed or received a duplicated bill, review this article with help on what to do.
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Learn how to recognize, reject and report fraud
February 28, 2017Fraud Prevention Month brings together law enforcement agencies and public and private sector organizations to combat fraud. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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Tips to stay safe this winter
February 13, 2017Review these safety tips to help protect your home, property and loved ones this season. Kingstonians concerned about the safety of a utility serviced by Utilities Kingston can call the 24-hour line at 613-546-1181.
Read more...about Tips to stay safe this winter -
Changes to your bill for 2017
February 10, 2017Changes are in effect for your electricity, natural gas, water and sewer bills for 2017. Review this article to learn more and view all current utility rates.
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Utilities Kingston now offers mapped information on emergency outages
February 1, 2017Utilities Kingston’s water and electricity outage map is a reliable way to find out about planned outages – and now recent enhancements will make it a resource for customers experiencing emergency outages.
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Review our updated terms for water heater rentals
January 26, 2017Do you rent your water heater from Utilities Kingston? You should know we’re updating our terms and conditions for the appliance rental program and are sharing them with you for comment.
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5,000 households to receive Utilities Kingston conservation reports
January 13, 2017This winter, Utilities Kingston is sending out Powerful Insights reports to 5,000 customers. The reports will help them identify how to conserve energy and save money.
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Be wary of door-to-door sales people
November 23, 2016Utilities Kingston is receiving reports from residents who have been approached by door-to-door water filtration system sales people who are misrepresenting themselves as being from Utilities Kingston or providing other false information. Know your rights.
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Website maintenance may result in errors this morning
November 8, 2016We are making changes to this website that will improve how our navigational menus function. This work is taking place between 10 AM and noon today, and may result in broken links and other website errors.
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Sign Up to Receive Bills Online
August 26, 2016Go paperless. Sign up for MyUtilities and eBilling today. Utilities Kingston encourages its customers to sign up to receive their utility bills online.
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Water Outage Planned for Westbrook on August 25
August 19, 2016Approximately 500 homes and businesses in Westbrook will be impacted by a planned water outage from 9 p.m. to 3 a.m., beginning on Thursday, August 25.
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Moving Can Be Chaos! Opening Your Account Is Easy
August 9, 2016There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.
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UPDATE: Water Outage Planned for Westbrook on July 27, 28
July 27, 2016The Westbrook water outage that was planned to begin Tuesday, July 26 has been postponed a day due to unforeseen issues.
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Drought Condition Moves to Moderate
July 5, 2016The Cataraqui Region Conservation Authority (CRCA) Water Response Team agreed today to move the local drought condition declaration from “Minor” to “Moderate”, due to ongoing drought conditions.
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2015 Annual Reports Now Available Online
May 30, 2016Utilities Kingston and Kingston Hydro are sharing 2015 online annual reports with the community.
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Is Construction Coming to Your Neighbourhood?
April 19, 2016Home and property-owners: see if Utilities Kingston and the City of Kingston are planning to make improvements in your neighbourhood this year. Use the new interactive online map.
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Moving Can Be Chaos! Closing Your Account Is Easy
April 5, 2016There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.
Read more...about Moving Can Be Chaos! Closing Your Account Is Easy -
Call Before You Dig - It's the Law!
April 1, 2016If you plan to do any digging, make sure you contact ON1Call at least a week before you dig. It's the law. Don’t risk rupturing a gas line or cutting through a communications cable.
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Storm-Related Safety Tips
March 24, 2016With a severe storm expected to bring rain and/or snow, freezing rain and ice pellets into the area, Utilities Kingston offers these safety tips to help protect your property and ensure public safety.
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Website Issues Due to Maintenance
February 10, 2016We are conducting website maintenance from February 9 to 10. The site may experience minor issues during this time, and we apologize for the inconvenience.
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Complaints of People Going Door-to-Door
January 26, 2016Utilities Kingston has received reports from residents who have been approached by two people going door-to-door and misrepresenting themselves as being contracted by Utilities Kingston or providing other false information.
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Power Outage Planned in East End Kingston
December 22, 2015Kingston Hydro customers in Barriefield Village, at Royal Military College and at CFB Kingston will experience a 15-minute planned power outage on December 29, 2015 at 7:15 am. The alternate date for this outage is December 30.
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Changes to Your Bill on January 1
December 17, 2015Changes are coming to your electricity, water and sewer bills as of January 1, 2016.
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Ontario Electricity Support Program is Accepting Applications
December 11, 2015The new Ontario Electricity Support Program (OESP) is now accepting applications. Electricity customers from lower income households are encouraged to apply online at OntarioElectricitySupport.ca
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