Utilities Kingston has received reports from residents who have been approached by two people going door-to-door and misrepresenting themselves as being contracted by Utilities Kingston or providing other false information. They informed residents that they were checking furnace and water pipes within homes for eligibility to a Government Retrofit Program. They were dressed with florescent jackets and blue hats.

Utilities Kingston does not go door-to-door to check on resident’s furnace and water pipes and advises consumers to understand their rights and be wary when dealing with those who do.

Customers are reminded:

• Always make sure you get a business card and look at the salesperson’s ID badge first.
• Ask to see their City-issued license to sell door-to-door in the City of Kingston.
• Don’t share personal information (i.e., your gas or electricity bill) unless you are sure you want to sign a contract.
• Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
• You do not have to let sales people in your home or even open your door. Remember, you have the right to ask sales people to leave your property.  If they don’t, then contact police.
• The Consumer Protection Act gives you special rights when you buy something in your home (e.g., at your door) that costs more than $50. For example, you have the right to cancel a contract for any reason within a 10 calendar-day cooling-off period, with the exception of water heater contracts for which you have a cooling-off period of 20 days.

Learn more about your consumer rights.

Have you been approached by somebody going door-to-door who concerned you? Contact 613-546-0000 to let us know during regular business hours, Monday to Friday from 8 a.m. – 5:00 p.m.

Please note: Utilities Kingston wants customers to know that Neptune Technology Group will visit homes and businesses in Kingston in order to replace end-of-life water meters. Technicians will always be in uniform and carry Utilities Kingston contractor ID. Get more information about the water meter replacement program, and thanks for cooperating with Neptune technicians