Customer satisfaction survey results
Survey says: 92
“We’re people who care about building this
The results show customers are especially satisfied when it comes to delivering consistent and reliable electricity services and making safety a priority.
This winter, Utilities Kingston contracted UtilityPULSE, an opinion research firm, to phone 400 of our 27,000
We thank our customers for taking the time to participate in the survey. Any additional comments can be made by calling customer service at 613-546-0000, Monday to Friday, from 8 AM to 5 PM. We are always interested in feedback from our customers.
SURVEY RESULTS
- The survey findings, below, show how Utilities Kingston has scored as compared to the Ontario benchmarks:
- Credibility and trust rating – 88
per cent (Ontario benchmark 77per cent ) - Customer satisfaction – 92
per cent (Ontario benchmark 84per cent ) - Provides reliable electricity – 96
per cent (Ontario benchmark 89per cent ) - Quickly restores power – 93
per cent (Ontario benchmark 85per cent ) - Operates a
cost effective electricity system – 75per cent (Ontario benchmark 56per cent ) - Provides good value – 72
per cent (Ontario benchmark 56per cent ) - Report card score – ‘A’ (Ontario benchmark B)
The survey also identified areas the company can focus on to better serve its customers:
- Adapts well to changes in customer expectations – 80
per cent (Ontario benchmark 68per cent ) - Operates a
cost effective electricity system – 75per cent (Ontario benchmark 56per cent )
Questions about the survey? Call 613-546-0000 from 8 AM to 5 PM, Monday to Friday.