A number of utility bills were recently duplicated and mailed to our customers. We are investigating the cause and number of customers impacted, and apologize for the confusion.

If you believe you received a duplicated bill, compare the SEQ-ID number at the top right of the bill (see a sample). If the numbers match, only pay the amount owing once. You do not need to report the issue to us. If you’re not sure, contact customer service at 613-546-0000, between the hours of 8 AM and 5 PM and we’ll be glad to assist. 

In addition, a number of bills did not get issued. We are investigating how many customers are impacted and the reason for the error. If you do not receive your bill in the timeframe you expected, you can register or log in to the MyUtilities customer portal to view your bill at my.utilitieskingston.com. You can also sign up for eBilling using this portal. 

To register for MyUtilities, you'll need your account number and the amount of the most recent payment you made to us. You can also contact customer service about a missed bill at 613-546-0000. We thank you for your patience and will provide updates when new information is available.