Water news archive
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Moving Can Be Chaos! Closing Your Account Is Easy
April 5, 2016There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.
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Call Before You Dig - It's the Law!
April 1, 2016If you plan to do any digging, make sure you contact ON1Call at least a week before you dig. It's the law. Don’t risk rupturing a gas line or cutting through a communications cable.
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Thank You Customers: 5,000 Water Meters Changed!
March 31, 2016Utilities Kingston thanks customers for their support of its water meter replacement project. Since October of 2015, technicians have replaced more than 5,000 end-of-life water meters in Kingston, ensuring the continued accuracy of metering equipment.
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Storm-Related Safety Tips
March 24, 2016With a severe storm expected to bring rain and/or snow, freezing rain and ice pellets into the area, Utilities Kingston offers these safety tips to help protect your property and ensure public safety.
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Chlorine Levels Higher as Precaution
March 9, 2016Utilities Kingston is notifying residents in the west end of the city that they may taste or smell higher levels of chlorine in drinking water over the next two to three days. The water is safe to use and consume, and there is no public health concern.
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Discoloured Tap Water? What To Do
March 8, 2016West-end residents south of Princess Street may experience discoloured tap water during the evening of March 8, or when they wake up in the morning on March 9. Customers are assured that the water is still safe. The steps in this article explain what to do.
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Utilities Kingston Issues Latest Water Quality Reports
March 7, 2016Utilities Kingston has released the 2015 annual reports on drinking water quality. The reports are prepared in response to Ontario Regulation 170 of the Safe Water Drinking Act. Ontario has strict water quality standards, which Utilities Kingston continually meets and exceeds.
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Internal Plumbing Issues due to Freezing
February 18, 2016Recent cold weather has prompted building owners to call Utilities Kingston with complaints of no water or low water pressure. This issue is being caused by the internal plumbing pipes freezing. Typically, this happens due to poorly insulated pipes in unheated areas such as crawl spaces and along foundation walls.
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Website Issues Due to Maintenance
February 10, 2016We are conducting website maintenance from February 9 to 10. The site may experience minor issues during this time, and we apologize for the inconvenience.
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Water Shut-Down in Westbrook
February 4, 2016In order to repair a water leak on Woodbine Road (between Collin’s Bay Road and Westbrook Road), water will be shut off to customers in the Westbrook area between 10 a.m. and 2 p.m. on Saturday, February 6. Approximately 500 customers will be affected.
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Check Identification at the Door: Neptune Water Meter Replacement
January 28, 2016If someone is at your door, claiming to represent Utilities Kingston or our contractor Neptune Technology, here is what to do: ask to see their Utilities Kingston identification or their Utilities Kingston contractor ID and Neptune ID.
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Complaints of People Going Door-to-Door
January 26, 2016Utilities Kingston has received reports from residents who have been approached by two people going door-to-door and misrepresenting themselves as being contracted by Utilities Kingston or providing other false information.
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Public Information Centre on Water and Wastewater Master Plans to be Rescheduled
January 25, 2016If you were planning to attend the public information centre about updates to water and wastewater master plans on January 27 at City Hall, please be advised that it will be rescheduled. We apologize for the inconvenience.
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Be a Community Lead Testing Volunteer
January 22, 2016Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking 10 qualified property owners interested in participating in the regular, voluntary Community Lead Testing Program.
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Water Meter Replacement Program
January 15, 2016It’s important that customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment is critical to this. Utilities Kingston has contracted Neptune Technology Inc. to replace meters and ensure they accurately record the consumption of water.
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Power Outage Planned in East End Kingston
December 22, 2015Kingston Hydro customers in Barriefield Village, at Royal Military College and at CFB Kingston will experience a 15-minute planned power outage on December 29, 2015 at 7:15 am. The alternate date for this outage is December 30.
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Changes to Your Bill on January 1
December 17, 2015Changes are coming to your electricity, water and sewer bills as of January 1, 2016.
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Complaints of Door-to-Door Sales - Home Water Filtration Systems
December 15, 2015Utilities Kingston continues to receive reports from residents who have been approached by door-to-door water filtration system sales people who are misrepresenting themselves as being from Utilities Kingston or providing other false information.
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Ontario Electricity Support Program is Accepting Applications
December 11, 2015The new Ontario Electricity Support Program (OESP) is now accepting applications. Electricity customers from lower income households are encouraged to apply online at OntarioElectricitySupport.ca
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Kingston Hydro Rates from 2016 to 2020 Approved in OEB Decision
December 10, 2015On November 26, 2015, the Ontario Energy Board (OEB) provided a Decision and Rate Order on an application by Kingston Hydro Corporation for permission to charge certain distribution rates to its customers from 2016 to 2020.
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Hydrants Operated on Front Road
December 7, 2015From December 7-10, you might notice water being discharged from fire hydrants on Front Road, between Days Road and Sandy Bay Lane. There’s no need for concern - this is part of our planned work to test new pumps at the Point Pleasant Water Treatment Plant.
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MyUtilities Gets New Look and Features! Start Benefiting Today
December 7, 2015When you log in to MyUtilities tomorrow, you’ll notice some changes to this customer portal that we hope you’ll enjoy.
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Conservation Targets Exceeded – Thank You
December 4, 2015Utilities Kingston electricity customers have achieved exceptional conservation results from 2011-2014. They have saved 45,958,623 kWh or 123.7 per cent of Kingston Hydro’s energy-savings target. That’s enough energy to power 5,714 average homes for an entire year.
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Traffic Disruptions on Gardiners Road
December 3, 2015On December 3-4, a contractor for Utilities Kingston is conducting urgent repairs to a leaking water service on Gardiners Road at Development Drive. Crews attempted to complete the work using trenchless (no dig) technologies in order to reduce disruption to traffic. It is now necessary to excavate in the intersection of Gardiners Road and Development Drive.
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Website Maintenance on December 3
December 2, 2015Please be advised that due to planned maintenance, our websites may be unavailable for up to 30 minutes, beginning at 11:45 AM on Thursday, December 3.
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Water Meter Replacements at Half-Way Point
November 13, 2015With the cooperation of water customers, technicians have replaced 2,000 of the 4,000 end-of-life water meters slated to be replaced in this phase of the program. Working with Neptune, we aim to replace the remaining 2,000 meters before Christmas.
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Crime Prevention Week: Protect Your Consumer Rights
November 2, 2015Crime Prevention Week is November 1-7, 2015. You should know how to protect yourself from consumer scams that commonly affect utility customers.
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Emergency Power at Traffic Signals
October 29, 2015Our streetlight and traffic signal technicians have completed uninterruptible power supply (UPS) installations at 71 of 200 signalized intersections.
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Conserve Electricity and Prepare for Extreme Weather
October 28, 2015Utilities Kingston is appealing to customers: take measures to conserve electricity until further notice and prepare for extreme weather forecast today.
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Westbrook Area Water Outage
October 27, 2015In order to repair a water leak on Woodbine Road, water will be shut off to customers in Westbrook between 1 and 2 p.m. Approximately 500 customers will be affected.
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Widespread Power Outage in Effect
October 27, 2015We are aware of a widespread power outage. It is due to loss of power supply from the Hydro One transformer station at Division and John Counter. Control centre operators and electric crews are working to restore power to Kingston Hydro customers as quickly as safely possible.
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This Thursday, Learn About the James Street Water Booster Station Upgrades
October 20, 2015Attend a public information session about upgrades to the James Street Water Booster Station. This is an opportunity to learn about the project and provide input on the upgrades. The session will take place this Thursday from 6-8 p.m. at La Salle Secondary School.
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Planned Power Outages to Rebuild Princess Street Transformer Vault
October 19, 2015Utilities Kingston is rebuilding an underground transformer vault on Princess Street, between Smith and Victoria streets, on behalf of Kingston Hydro. A number of power outages are planned to enable crews to complete this work – but customers are being cautioned that emergency outages will also be required.
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On Nov. 1, Electricity Prices and Schedules Set to Change
October 16, 2015On November 1, both the schedule and rates for Time-of-use electricity pricing are set to change. In addition to the schedule changes that occur each May and November, the Ontario Energy Board is adjusting electricity prices.
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Electricians: Help Your Customers Get Funded and Save on Their Renos!
October 13, 2015Electrical contractors - it’s easy to help your customers get funded for electricity-saving retrofit projects. Please join us for a two-hour session to discuss how we can assist you in the application process. It takes place on Wednesday, October 21, from 9 a.m. – 11 a.m., at our offices at 85 Lappan’s Lane.
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New OEB Program Offers Electricity Bill Relief for Low-Income Households
October 9, 2015The Ontario Energy Board (OEB) is helping make electricity more affordable for low-income households. The Ontario Electricity Support Program, or OESP, will provide ongoing assistance directly on the bills of eligible low-income electricity consumers.
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Kingston Hydro Outperforms on Provincial Scorecard
September 29, 2015Kingston Hydro’s 2014 performance has, again, received high scores via the Ontario Energy Board – the second year the energy regulator has issued a scorecard. The scorecard confirms that Kingston Hydro continues to perform strongly against provincial targets.
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Water Meter Replacement Program
September 16, 2015Utilities Kingston wants customers to know that Neptune Technology Group will visit homes and businesses in the west end of Kingston in order to replace end-of-life water meters.
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Power Outages
August 20, 2015Power outage update for Thursday, August 20.
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Pole Line Work in the Polson Park Area
August 19, 2015From August to December 2015, Utilities Kingston will replace poles in the Polson Park neighbourhood that have reached their end of life. Review this article to learn about the work, its benefits, and its impacts to you.
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Find Electricity Wasters in your Home: Borrow an Energy Monitor
August 19, 2015Ever wonder how much electricity that spare fridge or old space heater is using? Find out by using an energy monitor in your home. Simply plug the portable meter into a wall socket and insert the plug for the electronic device or appliance that you wish to monitor.
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Kingston Hydro Electricity Distribution Rates: Ontario Energy Board Community Meeting in Kingston
August 12, 2015Kingston Hydro filed an application on June 1, 2015 with the Ontario Energy Board, for electricity distribution rates for the period, January 1, 2016 to December 31, 2020. As part of the procedural order from the Ontario Energy Board, Kingston Hydro is required to make a public presentation of the evidence to provide an overview of the application and to allow for questions of clarification.
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Final Everything Drainage Workshop of the season: protect your property from water issues
August 5, 2015Have standing water on your property? Notice your sump pump running frequently? The Everything Drainage Workshop is for you – and for every homeowner who would like to make every raindrop count to conserve tap water.
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Consumer Alert: Aggressive Door-to-Door Tactics
August 4, 2015Customers have alerted us that an individual is going door-to-door and using aggressive tactics in an attempt to gain access to water heaters. As well, we have received several inquiries about municipal drinking water from residents who report being approached by a door-to-door sales company questioning the quality of Kingston's water supply.
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Blue W Launches to Keep Kingston Residents and Visitors Hydrated
July 30, 2015Over twenty locations in Kingston have signed on to participate in Blue W, providing people in Kingston access to free high-quality tap water, while they are on the go, away from their home. Tap water in Kingston is proudly treated by the employees of Utilities Kingston and meets or exceeds all water quality standards.
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Experience Electric Cars in Kingston
July 28, 2015Join Utilities Kingston and Plug’n Drive at this year’s Princess Street Promenade. Test drive the latest electric cars on the market. See how much money you can save and how easy it is to go green by plugging in to Ontario’s clean electricity grid.
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Kingston Hydro Corporation Has Applied to Change its Electricity Distribution Rates
July 2, 2015On June 1, 2015, Kingston Hydro submitted to the Ontario Energy Board its five-year electricity distribution plan that will determine the company’s electricity distribution rates effective January 1, 2016 through to 2020.
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We’re Updating Water and Wastewater Master Plans
June 19, 2015Utilities Kingston is dedicated to the responsible management of infrastructure. That’s why we’re updating the water and wastewater master plans to align with population growth projections.
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Work to Impact Bike Lanes on Johnson Street
June 10, 2015Work to replace utility meters at residences and businesses on Johnson Street may impact bicycle lanes over the next week.
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Utilities Kingston Warns Customers of Phone Scam
June 8, 2015Warning: beware of callers using a 1-800 phone number and demanding immediate payment for utilities. A telephone scam is now being reported by several Utilities Kingston customers, and by other utilities across Ontario.
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