If someone is at your door, claiming to represent Utilities Kingston or our contractor Neptune Technology, here is what to do: ask to see their Utilities Kingston identification or their Utilities Kingston contractor ID and Neptune ID.

Our customer service representatives can confirm valid ID numbers when you call 613-546-0000, Monday to Friday from 8 a.m. to 5 p.m.

We have received reports from residents who have been approached by people going door-to-door and misrepresenting themselves as being contracted by Utilities Kingston or providing other false information. They are doing this in order to inspect furnaces or water heater rentals, or sell water filtration systems.

Utilities Kingston wants customers to know that Neptune Technology Group will visit homes and businesses in Kingston in order to replace end-of-life water meters. Technicians will always be in uniform and carry Utilities Kingston contractor ID. View an image showing the Neptune uniform.

However, Neptune does not make unannounced ‘cold calls’ at the door. As Neptune installers move into your area, you will receive an informational pamphlet by mail, which contains all necessary booking information along with details about the installation program. Watch for an appointment pamphlet in the mail and then follow the instructions to schedule an appointment.

Customers are reminded:

• Always make sure you get a business card and look at the salesperson’s ID badge first.
• Don’t share personal information (i.e., your gas or electricity bill).
• Neptune or Utilities Kingston technicians will not ask you to sign a contract at the door.
• Neptune or Utilities Kingston technicians will not ask you to provide a void cheque, or credit card information at the door.
• You do not have to let sales people in your home or even open your door. Remember, you have the right to ask sales people to leave your property.  If they don’t, then contact police.

Learn more about your consumer rights and about the water meter replacement program when you visit www.utilitieskingston.com.

Have you been approached by somebody going door-to-door who concerned you? Contact 613-546-0000 to let us know during regular business hours, Monday to Friday from 8 a.m. – 5:00 p.m.