Utilities Kingston and our contractor Neptune Technology Group have reached the half-way point in the current water meter replacement program. With the cooperation of water customers, technicians have replaced 2,000 of the 4,000 end-of-life water meters slated to be replaced in this phase of the program. Working with Neptune, we aim to replace the remaining 2,000 meters before Christmas.

Most of the meter replacements take place on an appointment basis. Customers should watch their physical mailbox for a coloured pamphlet from Neptune. When you receive the pamphlet, it means that meter installers are in the area and you have two weeks to schedule an installation appointment with Neptune. The communication will include details on how to book and prepare for the appointment. 

We recognize the disruptions to our customers as part of this program. Water customers have been extremely supportive, and we thank them for their cooperation as we ensure the continued reliability of metering equipment.

It’s important that customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment contributes to this.  Neptune technicians will always be in uniform and carry photo identification. In addition, all Neptune technicians have been issued with Utilities Kingston contractor IDs.

Customers who don’t receive a communication from Utilities Kingston or Neptune in their physical mailbox will not be impacted by this program, and don’t need to take any action. Neptune will only go door-to-door when attempts to make an appointment are unsuccessful. Customers are encouraged to always ask people going door-to-door for identification.

You can learn more about what to expect with the water meter replacement program by visiting our webpage on reliable metering equipment, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000.