Utilities Kingston thanks customers for their support of its water meter replacement project. Since October of 2015, technicians have replaced more than 5,000 end-of-life water meters in Kingston, ensuring the continued accuracy of metering equipment.

“We’re thanking our customers because we know this is an inconvenience to people and we appreciate their cooperation in making this project such a success. If you have received a notice from us or our contractor Neptune, and you haven’t acted on it, please book your water-meter appointment today. This free replacement of your water meter helps ensure the continued accuracy of your water bill, and in most cases we can complete it in under an hour,” says Jim Keech, Utilities Kingston’s president and CEO.

Approximately 1,000 water meters still need to be replaced as part of this phase of the project. If you have received a mailed, full-colour pamphlet or reminder notice about the replacement program, please call or go online to make your appointment with Neptune Technology Group, which has been hired by Utilities Kingston to replace the water meters in central and west-end Kingston.

When you receive the pamphlet or reminder notice, it means that meter installers are in your area and you have two weeks to schedule an installation appointment with Neptune. The communication includes details on how to book and prepare for the appointment.

TENANTS: Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlords that they have received a notice.

LANDLORDS: Landlords are ultimately responsible to ensure these mandatory water meter replacements are completed in their buildings.
Neptune Technology Group technicians will always be in uniform and carry photo identification. In addition, all Neptune technicians will be issued with Utilities Kingston contractor ID.

Utilities Kingston thanks its customers and Neptune Technologies for nearly 4,000 water meter changes in the west end of Kingston during the fall of 2015. From now through to spring, an additional 3,000 water meters are being changed in central and west Kingston.
It’s important that customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment is critical to this.

Customers who don’t receive a communication from Utilities Kingston or Neptune in their physical mailbox will not be impacted by this program at this time, and don’t need to take any action. Neptune will only go door-to-door when attempts to make an appointment are unsuccessful. Customers are encouraged to always ask people going door-to-door for identification.

You can learn more about what to expect with the water meter replacement program, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000.