NewsArticle news archive
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City/Utilities Kingston win ESA Worker Safety award
September 29, 2014Tomorrow, the Electrical Safety Authority (ESA) will present its Worker Safety Award to the City and Utilities Kingston in recognition of the organizations’ leadership in improving and promoting safety, both in the community and the workplace.
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Lappan’s Lane Entrance Reopened
September 26, 2014Our entrance at 85 Lappan’s Lane has been reopened to the public. Access our offices via this entrance on weekdays from 7:30 AM to 4:00 PM.
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Kingston Hydro Website Unavailable
September 25, 2014Due to technical difficulties, the Kingston Hydro website is currently unavailable. We are working to resolve this issue and apologize for the inconvenience.
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OEB Scorecard Confirms Kingston Hydro Performing Strongly
September 25, 2014The multi-utility structure of Utilities Kingston contributed to a strong performance review of Kingston Hydro on an Ontario Energy Board scorecard. The Board, which licenses Kingston Hydro to distribute electricity in Central Kingston, introduced the scorecard and its assessment framework this year.
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Planned Power Outages set for Williamsville Area
September 24, 2014Kingston Hydro customers within the areas listed below will experience a power outage lasting approximately two hours. The planned outage begins at 5:30 AM on Thursday, October 2, 2014.
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City/Utilities Kingston Win National Health and Safety Award
September 15, 2014The City and Utilities Kingston have won a national Recognition of Excellence award for Outstanding Achievement from the Canadian Society of Safety Engineering (CSSE).
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Water Heater Rentals: Switch Today
September 8, 2014Do you live in Kingston and the surrounding area? Switch to a Utilities Kingston water heater rental today. When you call for rentals and services, you'll talk to one of our locally-based services advisors. They'll provide honest, expert advice to help choose the right water heater for your home. No hidden fees or obligations.
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Be Aware: Utilities Kingston does not Conduct Door-to-Door Sales
August 25, 2014Utilities Kingston has received several calls from concerned customers who have been approached at their doors. These individuals falsely represent themselves as being affiliated with Utilities Kingston in an attempt to remove or change out water heater rentals, or access furnaces and air conditioners.
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Power Outages Set for Downtown August 18 and 19
August 13, 2014Kingston Hydro customers within the area listed below will experience two power outages, each approximately 30 minutes long. The first outage will start at 8:00 PM on Monday, August 18. The second outage will happen between 1:30 AM and 2:30 AM on Tuesday, August 19.
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Utilities Kingston Sensus Meter Deployment Information
August 12, 2014Utilities Kingston is actively monitoring the issue with Sensus Smart Meters in Saskatchewan for potential impacts to customers in the Kingston Hydro distribution area. We would like to reassure customers that Utilities Kingston has not installed that same generation of electric meters.
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Off-Peak Electricity Prices Are in Effect On The Civic Holiday
July 29, 2014Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On Monday, August 4 (The Civic Holiday) you will be charged off-peak prices for the electricity commodity portion of your bill.
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Planned Power Outage for Barriefield on Thursday, July 17
July 14, 2014Customers within the area listed below will experience a three hour power outage starting at 6:00 PM on Thursday, July 17.
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Website Maintenance Scheduled for Wed. July 2
July 2, 2014Please be advised that our websites are scheduled for maintenance at 11:00 PM on July 2 will be unavailable for approximately half an hour.
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Off-Peak Electricity Prices are in Effect on Canada Day
June 26, 2014Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On Tuesday, July 1 (Canada Day) you will be charged off-peak prices for the electricity commodity portion of your bill.
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Planned Power Outage Set for Downtown Wednesday, June 4
May 28, 2014Customers within the area listed below will experience a one hour power outage starting at 5:30 a.m. on Wednesday, June 4.
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Off-Peak Electricity Prices are in Effect on Victoria Day
May 14, 2014Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On Monday, May 19 (Victoria Day), you will be charged off-peak prices for the electricity commodity portion of your bill.
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Gas and Electricity Rates and Schedules Are Changing
April 30, 2014Utilities Kingston is committed to helping customers understand the services they receive for the rates they are paying. This article provides information to help consumers understand changes to their bills, effective May 1, 2014.
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Electricity Rates and Schedules Change May 1
April 28, 2014On May 1, Kingston Hydro is adjusting the part of the electricity rates it uses to maintain and upgrade local infrastructure. Additionally, both the schedule and rates for Time-of-use (TOU) electricity pricing are set to change.
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MyUtilities Customer Portal is Available
April 9, 2014After being offline for several days, the MyUtilities customer portal is available again. We thank our customers for their patience. When you attempt to log in, the system will prompt you to change your password.
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Planned Power Outage Set for Downtown Wednesday, April 16
April 8, 2014Customers within the area listed below will experience a one hour power outage starting at 5:30 a.m. on Wednesday, April 16.
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Utilities Kingston Invites Input on Customer Satisfaction
April 7, 2014Utilities Kingston will conduct a customer satisfaction telephone survey over the next two weeks. We've contracted UtilityPULSE to ask customers a few questions about our electrical services.
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Kingston Hydro Wins Conservation Award
April 2, 2014On Monday, Utilities Kingston accepted the Electricity Distributors Association’s inaugural Conservation Leadership Excellence Award on behalf of Kingston Hydro. The award, sponsored by the Ontario Power Authority, recognizes that Utilities Kingston and its customers are provincial leaders in energy and water conservation.
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Kingston Hydro Introduces Improved Website
March 31, 2014Check out KingstonHydro.com today to see its new look and tour its improvements.
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Your Electricity Bill: Delivery Charges Explained
March 24, 2014With the long, cold winter we’ve had this year, customers are noticing higher electricity bills. We’ve had a few questions about the delivery charge of the bill, and are providing this information to help customers understand the services they receive for the rates they are paying.
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Saving Water is Saving Energy: World Water Day 2014
March 21, 2014An international day to celebrate fresh water is held every year. World Water Day 2014 falls on March 22 and addresses the inter-linkages between water and energy. Utilities Kingston is taking to social media on March 21-22 and beyond to locally raise awareness of World Water Day.
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Planned power outage set for Williamsville on Saturday, March 22
March 17, 2014Utilities Kingston customers within the area listed will experience a 30 minute power outage starting at 7 a.m. on Saturday, March 22, 2014.
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Keep Utility Equipment Clear of Snow and Ice
March 10, 2014With another big blast of winter expected into tomorrow, Utilities Kingston is alerting the public about the risk of snow and ice build-up on outdoor utility equipment, in particular gas meters.
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Information on Electricity Prices and Programs
February 18, 2014Utilities Kingston is providing this information to help customers understand electricity pricing and programs that are available through the utility to reduce costs.
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Off-Peak Electricity Prices are in Effect on Family Day
February 17, 2014Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On Monday, February 17 (Family Day), you will be charged off-peak prices for the electricity commodity portion of your bill.
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Kingston Named an International Top 7 Intelligent Community
January 23, 2014Kingston has been named as one of the top seven most intelligent communities in the world by the Intelligent Community Forum (ICF) based out of New York City.
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Electricity Conservation During Cold Weather
January 21, 2014With the extremely cold weather forecast over the next several days, Utilities Kingston anticipates an increased demand for electricity. We appreciate customers who take steps to conserve their electricity use.
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Know What to Do in the Event of a Power Outage
December 23, 2013Freezing rain can bring down tree branches and power lines. Utilities Kingston offers some tips and precautions on what to do in the event of a power emergency. Please familiarize yourself with this information.
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Known Power Outages for Monday
December 23, 2013As of 9 a.m., this morning, here is a list of known outages in Central Kingston. Please be assured that crews are working as quickly as possible to restore power to you.
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Power Outages in Central Kingston (Updated)
December 22, 2013We continue to experience frequent and wide spread power outages due to tree branches coming down on power lines. The situation is changing quickly and unfortunately we are not able to provide estimated times to restore power.
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Updates on Downtown Fire
December 20, 2013Utilities Kingston is providing this update to its customers in order to share information and help reduce the impact of service disruptions. We’ll continue to update Twitter and Facebook as new information becomes available.
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Ten-Minute Planned Power Outage Tue., Dec. 24
December 20, 2013Customers within the area listed below will experience a brief 5 to 10 minute power outage starting at 6 a.m. Tuesday, Dec. 24, 2013.
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7 Ways to Conserve Electricity this Christmas
December 12, 2013The holidays are a time to gather and give, feast and be festive. We’re sharing a few tips to help you and your loved ones save energy and money when you celebrate the season this year.
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Before You Sign an Energy Contract
December 12, 2013If you are approached to sign or renew a gas or electricity contract for your home or small business, it’s important to know who you’re dealing with. Energy company salespeople must wear an ID badge and give you a business card.
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Celebrate the Holidays Safely this Season!
November 29, 2013Ontario's Electrical Safety Authority and Utilities Kingston offer tips for safe installation of holiday lights and decorations.
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Know What to Do in Case of Power Outage
November 27, 2013Heavy snow can bring down tree branches and power lines. Utilities Kingston offers some tips and precautions on what to do in the event of a power emergency. Please familiarize yourself with this information.
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Downtown Power Outage Planned for November 21
November 14, 2013Kingston Hydro customers in the areas listed on this page will experience a power outage from 6 a.m. to 7 a.m. on Thursday, Nov. 21.
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Kingston Hydro Home Assistance Program Reduces Social Housing Energy Costs
November 6, 2013More than 300 Kingston-based social housing tenants have benefited from free in-home energy assessments and nearly $200,000 in electricity saving installations through the free Kingston Hydro saveONenergy Home Assistance Program.
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Utilities Kingston Helps Hydro One Restore Power During Windstorm
November 5, 2013Utilities Kingston linesmen pitched in when Hydro One needed help to restore power to surrounding residents during last Friday’s windstorm.
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Did you know? Information about Electricity Prices
October 30, 2013The Ontario Energy Board sets electricity rates for consumers. Your electricity bill is made up of several charges, including for the electricity commodity and delivery. The latter includes transmission to and distribution throughout Central Kingston. Kingston Hydro retains part of this delivery portion of the bill and uses it to maintain and upgrade local infrastructure.
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Electricity: Time-of-Use Schedules and Rates Change Nov. 1
October 24, 2013On November 1, both the schedule and rates for Time-of-use electricity pricing are set to change. In addition to the schedule changes that occur each May and November, the Ontario Energy Board is adjusting electricity prices to accommodate the rising costs of electricity generation and to account for variation between previous estimates and actual costs.
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Kingston Named One of the World's 21 "Smart Communities"
October 22, 2013KINGSTON, ONT./Oct. 22, 2013 – For the second year in a row, Kingston has been chosen as one of the world’s 21 "smart communities" by the Intelligent Community Forum (ICF) based out of New York City. Utilities Kingston partnered with the City of Kingston, Kingston Economic Development Corporation and Sustainable Kingston to submit the application to ICF earlier in 2013.
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How We Respond to a Power Outage, in the Field and in the Control Centre
October 18, 2013The safety and reliability of Kingston Hydro infrastructure is important to our customers. When the power goes out, Utilities Kingston crews and operators work to reinstate power as quickly and safely as possible.
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Thanksgiving Monday: Off-Peak Electricity Pricing In Effect
October 11, 2013Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods. On Monday October 14, 2013 (Thanksgiving Monday), you will be charged off-peak prices for the electricity commodity portion of your bill.
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LED Streetlight Project Reaches Half-Way Point
October 7, 2013Utilities Kingston crews have reached the half-way point in the city-wide LED lighting upgrade project. Over 5,400 of the nearly 10,000 high wattage streetlight fixtures have been replaced with energy-saving light emitting diode (LED) fixtures.
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Rogers K-Rock Center - a Leader in Energy Conservation
September 26, 2013The City of Kingston Rogers K-Rock Center is an award-winning sports and entertainment complex and a leader in energy conservation. The Center was recently featured by the Ontario Power Authority saveONenergy program for its energy efficient building upgrades.
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