Know What to Do in Case of Power Outage
![Know What to Do in Case of Power Outage](/Cms_Data/Contents/UtilitiesKingston/Media/Images/News/StaffPicTruck-2015-186x194.jpg)
Heavy snow can bring down tree branches and power lines. Utilities Kingston offers some tips and precautions on what to do in the event of a power emergency.
Please familiarize yourself with this information.
Downed trees and power lines
If you see a downed power line or tree branch that has fallen on a power line, always assume it's energized and dangerous. Stay away and report it immediately by calling 613-546-1181. This line is answered 24 hours per day, seven days a week.
Notify us of power outages
If you live in the Kingston Hydro service area (Central Kingston, Canadian Forces Base Kingston and parts of Barriefield Village) and are experiencing a power outage, please call us, 24 hours per day, at 613-546-1181 and follow these instructions:
- Please listen to the list of known outages.
- If your outage is listed, please be assured we are working as quickly as possible to resolve the issue and hang up.
- If your outage is not listed, please follow the instructions to report the outage.
Residents in the west and east areas of Kingston can call Hydro One’s Storm Center at 1-800-434-1235.
Learn how Utilities Kingston responds to a power outage, in the field and the control centre.
Keeping customers informed
We know that providing up-to-date and accurate information to our customers is important to reduce the impact of service disruptions. Power outage information on Facebook and Twitter accounts is updated on a regular basis.
When outages occur outside of business hours, our control centre operators do their best to update social media while also responding to the emergency.
Tips and precautions
- Review additional tips and precautions you can take during a power outage.
- Check these Winter Safety Tips from the Electrical Safety Authority.
- Be proactive and prepared for any emergency with information from the City of Kingston.
Related: Get the Facts on Basement Flooding