The safety and reliability of Kingston Hydro infrastructure is important to our customers. When the power goes out, Utilities Kingston crews and operators work to reinstate power as quickly and safely as possible. This complex operation involves gathering information, assessing public and worker safety, ensuring work protection, identifying and gathering resources including manpower, trucks and equipment, and carrying out the work as efficiently and safely as possible.

Our page on electrical safety and reliability explains what happens during a power outage – both out in the field and in our operations control centre. To illustrate, we use the example of a motor vehicle accident that severed a utility pole on September 28, 2013.