Gas news archive
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Water heater rentals: rent local and switch today
March 18, 2019As a Utilities Kingston water heater rental customer, when you call for rentals and services, you’ll talk to one of our locally-based service advisors. They’ll provide honest, expert advice to help choose the right water heater for your home. No hidden fees or obligations.
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Register online for 2019 Safety Days and Wellness Fair
March 15, 2019Join the City of Kingston and Utilities Kingston for the award-winning Safety Days and Wellness Fair from March 28-29, 2019, 7:30 a.m. – 4:30 p.m. at Portsmouth Olympic Harbour.
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Website maintenance scheduled for Monday, March 11
March 11, 2019Please be advised that our websites are scheduled for maintenance from 7-9 p.m. on Monday, March 11. The websites will remain available during this work, but may experience momentary disruptions.
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Utilities Kingston wins Public Safety Leadership Award from Canadian Gas Association
March 5, 2019On March 5, the Canadian Gas Association recognized Utilities Kingston with a Public Safety Leadership Award at its annual conference in Ottawa.
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March is Fraud Prevention Month: recognize, reject and report fraud
February 28, 2019Fraud Prevention Month brings together law enforcement agencies and public and private sector organizations to combat fraud. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to local residents and businesses.
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Website maintenance scheduled for Wednesday, March 6
February 27, 2019Please be advised that our websites are scheduled for maintenance from 6-8 p.m. on Wednesday, March 6. The websites will remain available during this work, but may experience momentary outages during server reboots.
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Planned voice system outage after business hours on March 10
February 27, 2019During planned maintenance on the voice system from 8 a.m. – 1 p.m. on Sunday, March 10, calls to our customer service line at 613-546-0000 will be redirected to our after-hours call center.
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Council approves budgets, rates for municipal utilities
February 21, 2019On February 19, 2019, the council of the City of Kingston approved the two-year operating budget and four-year capital budgets for its municipally-owned utilities, which include water, wastewater and gas utilities, and an appliance rental business.
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Freezing rain: know what to do in a utility emergency
February 20, 2019Environment Canada has issued a freezing rain warning for our area. We're sharing these tips to help protect your property during rain, freezing rain and milder temperatures.
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Cross bores: call before clearing a sewer line
February 15, 2019Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Winter storm warning: Utilities Kingston offers safety tips
February 11, 2019With Environment Canada issuing a winter storm warning for the area, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Prepare for high winds
February 7, 2019As we anticipate high winds tonight into Friday morning, Utilities Kingston offers information to help protect your home and safety.
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Tips to keep water and ice away from utility equipment
February 5, 2019Review our tips to help protect your property during rain, freezing rain and milder temperatures.
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Natural gas rates are changing Feb. 1
January 28, 2019Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective February 1, 2019.
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Tips to stay safe during snow and bitter cold this weekend
January 18, 2019With snow and bitterly cold temperatures expected this weekend, we would like to remind the public about how to stay safe during extreme weather.
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Install and obey carbon monoxide alarms
January 16, 2019Ontario Fire Code requires all homes (whether single family, semi, or other) with fuel burning appliances (including fireplaces) and/or attached garages, to be equipped with CO alarms. These alarms should be located outside of all sleeping areas.
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Utilities Kingston offers seasonal utility safety tips
January 7, 2019With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Natural gas and electricity rates change Jan. 1
December 20, 2018Learn about changes to your utility bill, taking effect on January 1, 2019.
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Heavy rains: prepare with utility information
December 20, 2018We are expecting significant rainfall in Kingston, beginning this evening. Utilities Kingston offers information so you know what to do in case of basement flooding, power outages and sewer overflows.
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Holiday schedule for time-of-use pricing
December 18, 2018Electricity used on weekends and holidays is charged the off-peak price during both the Winter and Summer periods.
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Beware of carbon tax payment telephone scam
December 4, 2018Beware of callers soliciting payment relating to a fictitious monthly ‘carbon tax.’ An apparent telephone scam has been reported by several Utilities Kingston customers.
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Tips to stay safe during extreme weather this weekend
December 1, 2018With freezing rain, snowfall and colder temperatures forecast into the weekend, we would like to remind the public about how to stay safe during extreme weather.
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Take control of water and energy costs for your business
November 27, 2018Our water and natural gas incentive programs will help improve your company's water and energy efficiency, reduce your costs and meet your energy management goals.
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Natural gas safety: report gas smells, obey alarms
November 26, 2018Using natural gas is safe. Modern gas appliances are certified to high standards, they have built-in safety features, and the contractors who install them are specially trained and licensed. Still, we want people to know how to react if they suspect a gas leak or hear their carbon monoxide alarms go off.
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Be wary of door-to-door sales people
November 21, 2018Utilities Kingston is receiving reports from concerned residents who have been approached by sales people, attempting to gain access to homes in order to replace electric thermostats with smart thermostats.
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Reminder: new rules to protect customers from sales of certain products in their home
November 2, 2018Utilities Kingston is reminding customers, certain products and services, such as home water treatment systems, can no longer be offered or sold at your home (unless you initiate the transaction).
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Gas shut down impacts fourty-five customers: Calvin Park
November 2, 2018Some natural gas customers in the Calvin Park area are impacted by a gas shut down, due to infrastructure damage resulting from third-party construction. Our certified technicians are on-site, ensuring public and infrastructure safety.
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Natural gas rates are changing Nov. 1
October 29, 2018Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage, effective November 1, 2018.
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Affordability Fund Trust: sign up today
October 19, 2018If the cost of energy-saving upgrades is out of reach, Ontario’s new Affordability Fund Trust is here for you.
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Sign up to receive bills online in face of possible postal disruption
October 17, 2018Utilities Kingston is urging its customers to sign up to receive their utility bills online. Avoid missing a bill during a postal disruption (there is the possibility of one starting October 22).
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Utilities Kingston recognized with safety award
October 16, 2018Utilities Kingston has received an annual Technical Standards & Safety Authority (TSSA) Safety Award for 2018. The award was presented at the TSSA annual general meeting on October 11.
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3,300 households to receive energy efficiency reports
September 21, 2018Utilities Kingston is mailing Powerful Insights reports to 3,300 customers in Kingston central to help them identify how to improve energy efficiency– and save money.
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Planned voice system maintenance, September 23
September 20, 2018We are conducting planned maintenance on the voice system from 12 to 7 PM on Sunday, September 23. You may experience issues with calling our customer service line at 613-546-0000.
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Heavy rains: prepare with utility information
September 10, 2018As Kingston anticipates heavy rains on Monday, September 10, Utilities Kingston offers information so you know what to do in case of power outages, basement flooding and sewer overflows.
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Storm watch: prepare with utility information
August 21, 2018As parts of southern Ontario anticipate heavy rains and thunderstorms later this evening, Utilities Kingston offers information so you know what to do in case of power outages, basement flooding and sewer overflows.
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Utilities Kingston warns customers of phone scam
August 21, 2018Warning: beware of callers demanding immediate payment for utilities. A telephone scam is now being reported by several Utilities Kingston customers and by other utilities across Ontario.
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Moving can be chaos! Opening your account is easy
August 14, 2018There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible.
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Natural gas rates quarterly review
July 27, 2018Utilities Kingston has reviewed the rates for the natural gas commodity, transportation & storage, and cap & trade effective August 1, 2018.
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Metro Optic, Crosslake Fibre and Utilities Kingston to Build Fibre-Optic Cable from Montréal to Toronto
July 12, 2018The Maple Leaf Fibre cable system will have a terrestrial segment between Montréal, Ottawa, and Kingston, and a submarine segment through Lake Ontario between Kingston and downtown Toronto.
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Summer safety tips
June 28, 2018Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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Gas main replacement project begins
June 27, 2018To help ensure the continued safety and reliability of the municipal gas distribution system, the 2018 project to replace gas main begins late June. This year, we will replace approximately 1,615 metres of steel gas main with new 6”, 4” and 2” polyethylene gas main on upper Princess Street and on King Street, near Union Street.
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2017 annual reports now available online
June 26, 2018Utilities Kingston and Kingston Hydro are sharing 2017 online annual reports with the community.
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Website maintenance scheduled for Wednesday, June 20
June 18, 2018Please be advised that our websites are scheduled for maintenance at 6 PM on Wednesday, June 20.
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6,000 households to receive energy efficiency reports
June 15, 2018Utilities Kingston is mailing Powerful Insights reports to 6,000 customers to help them identify how to improve energy efficiency– and save money.
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Planned voice system maintenance, evening of June 8
June 8, 2018We are conducting planned maintenance on the voice system between 5 p.m. today and midnight. You may experience issues with calling our customer service line at 613-546-0000.
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Website maintenance scheduled for Wednesday, June 6
June 4, 2018Please be advised that our websites are scheduled for maintenance at 6 PM on Wednesday, June 6.
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Utilities Kingston recognized as “Centre of Excellence”
May 30, 2018The Canadian Electricity Association (CEA) has recognized Utilities Kingston as a Centre of Excellence for a novel approach to transfer trip communications.
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Is construction coming to your neighbourhood?
May 24, 2018Home and property-owners: see if Utilities Kingston and the City of Kingston are planning to make improvements in your neighbourhood this year. Use the interactive online map.
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Keech receives Municipal Employee Recognition Award
May 23, 2018On May 16, 2018, at the Greater Kingston Chamber of Commerce municipal reception, Jim Keech, president and CEO of Utilities Kingston, received the Municipal Employee of the Year Recognition Award.
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Prepare for high winds
May 4, 2018As we anticipate high winds this evening, Utilities Kingston offers information to help protect your home and safety.
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