Water news archive
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Register online for Safety Days: mandatory health and safety expectations training
April 17, 2022Safety Days eLearning 2022 will provide for the health and safety expectations necessary to pre-qualify for quotation work, for Utilities Kingston and the City of Kingston. The deadline for completing the eLearning program is May 20.
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Wishing Kingston a safe and healthy Easter weekend
April 11, 2022We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 15.
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April is Dig Safe Month: call or click before you dig!
March 31, 2022To mark Dig Safe Month, we remind residents who might be planning to dig anywhere on their property: contact Ontario One Call at least a week before you dig. It’s the law.
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Seasonal weather contributes to increase in water main breaks
March 16, 2022Our community is reminded that the weather this time of year can contribute to an increase in water main breaks. Deep frost and freeze-thaw cycles can expand and contract materials, thereby stressing the pipes and causing cracks.
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International Women’s Day is March 8
March 7, 2022At Utilities Kingston, we want to create a community where everyone feels they belong. That’s why we are proud to participate in International Women’s Day.
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Utilities Kingston invites input on public safety awareness, online and by telephone
February 25, 2022Until early March, we are conducting our bi-annual survey to get input from the public on their understanding of electrical safety. The survey is being offered online or by telephone.
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March is Fraud Prevention Month: protect yourself online, on your phone and at your door
February 24, 2022March is Fraud Prevention Month. Kingston Police and Utilities Kingston are partnering to help spread fraud prevention tips to residents and businesses.
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2021 annual reports on drinking water quality
February 22, 2022Utilities Kingston has released the 2021 annual reports on drinking water quality.
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A behind-the-scenes look at sewer surveillance for COVID-19
February 16, 2022Our treatment operators have been sampling wastewater at treatment facilities since June 2020.
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Mix of wintry weather could bring basement flooding and power outages
February 16, 2022In preparation, Utilities Kingston is urging residents to take steps to protect their properties and know who to call in case of a power outage.
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Weather advisory: keep utility equipment safe
February 3, 2022Local weather advisories are calling for additional snowfall to intensify this afternoon and into the morning. During this weather event, we would like to remind the public about the following safety tips.
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Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
February 2, 2022This program is for residential customers who receive natural gas services from Utilities Kingston.
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Add your name to the list of future community lead testing volunteers!
January 31, 2022We test the water in Kingston homes and businesses for lead every six months and are currently seeking residents and businesses who are interested in adding their name to the list of regular, voluntary Community Lead Testing Program.
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Data Privacy Day is Jan. 28: here’s how we protect your privacy
January 27, 2022This Data Privacy Day, we are reaffirming our commitment to respecting your privacy. You can count on us!
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Bell Let's Talk Day - Jan. 26, 2022
January 26, 2022The Bell Let’s Talk Day campaign shines a light on the actions that we can all take, because now more than ever, mental health matters.
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Protect your plumbing from freezing during extreme cold
January 25, 2022An extreme cold warning is now in effect for our area. To protect your property from home plumbing issues, review these tips!
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We are investigating mailing issues of recent utility bills
January 18, 2022We are aware that some customers are experiencing an issue with receiving their utility bill by mail. The affected bills were dated January 6.
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Tips to stay safe during heavy snow fall
January 17, 2022With significant snow expected today, we would like to remind the public about how to stay safe during extreme weather.
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Prepare for high winds with utility information
January 5, 2022A wind warning is in effect for Kingston, with gusts near 90 km/h in the forecast for today.
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Utilities Kingston offers seasonal utility safety tips
December 30, 2021With the winter season upon us, Utilities Kingston is providing some important safety reminders about your gas, water and electrical services.
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Utility rates are changing Jan. 1
December 29, 2021Learn about changes to your electricity, natural gas, water and wastewater bills, taking effect on Jan. 1, 2022.
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Our holiday hours
December 20, 2021Our office will be closed Dec. 25, 26 and Jan. 1, and we close at noon on Dec. 24 and 31. On holidays, such as Christmas Day, Boxing Day and New Year's Day, you will be charged off-peak prices for the electricity commodity portion of your bill.
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Utilities Kingston warns customers of phone scam
December 17, 2021Utilities Kingston is warning customers to beware of pre-recorded voice messages pretending to be from Utilities Kingston and demanding immediate payment for utilities. This is a scam. Several customers have reported this activity.
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Storm response update
December 14, 2021We are providing an update on our response to the severe rain and wind storms that battered Kingston on Saturday, causing damage to infrastructure, trees, and buildings.
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Significant rainfall and high winds forecast: prepare with utility information
December 10, 2021A strong storm system is forecast to bring heavy rain and high winds to the region Friday, December 10 and Saturday, December 11.
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Natural gas customers: apply for a $100 credit when you purchase and install a smart thermostat
December 3, 2021This program is for residential customers who receive natural gas services from Utilities Kingston.
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We will be open to assist you on November 11
November 4, 2021Every year on November 11, we pause in a moment of silence to honour and remember those who have served, and continue to serve Canada during times of war, conflict and peace. Utilities Kingston remains open on Thursday, November 11.
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Planned maintenance to impact power outage and sewer overflow maps
November 3, 2021On Saturday, November 6, from 3 to 3:30 a.m., the Utilities Kingston power outage and real-time sewer overflow monitoring maps will be impacted by planned maintenance.
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Help to manage your home heating bills this winter
October 29, 2021As energy prices increase around the world due to the resurgence of the economy, and with the heating season on our doorstep, we’re helping our customers better manage their energy bills.
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Life happens online, with Cyber Security Awareness Month
October 21, 2021Cyber Security Awareness Month is an internationally recognized campaign held each October to help the public learn more about the importance of cyber security.
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Questions about your first bill? We have answers!
October 19, 2021Did you recently move and open a new utilities account? Read this article to find answers to questions about your first bill.
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David Fell to become Utilities Kingston’s new President & CEO
October 14, 2021Utilities Kingston is pleased to announce its new President and CEO, David Fell. Beginning on Jan. 17, 2022, Fell will lead Utilities Kingston in its mission: to manage, operate and maintain community infrastructure, delivering safe, reliable services and a personal customer experience.
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Beware of callers offering in-home appointments for energy rebates
October 14, 2021Utilities Kingston is now receiving reports from concerned residents about apparent scammers, calling to offer energy rebates.
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Resolved - We are experiencing phone line issues
October 9, 2021Resolved - We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a utility emergency, call 613-546-1181 and type ext. 2151 at any time. Our customer service line at 613-546-0000 and our emergency line at 613-546-1181 are impacted when attempting to report utility emergencies using our voice recognition service.
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Planned voice system outage after business hours on October 7
October 5, 2021Calls placed to 613-546-0000 or our 24-hour emergency line at 613-546-1181 after hours will be redirected to our call service. Report serious or life-threatening emergencies to 911
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Prioritizing mental health during Mental Illness Awareness Week
October 4, 2021Utilities Kingston encourages everyone in our community to take care of your mental wellness during this difficult time.
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Honouring the National Day for Truth and Reconciliation
September 30, 2021Today, we honour the National Day for Truth and Reconciliation. We encourage our employees and community to find ways to honour the shared path of reconciliation.
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We are open to assist you on September 30
September 24, 2021Utilities Kingston will remain open on Thursday, September 30, and we look forward to assisting you.
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Wishing you a safe Labour Day: we are closed Monday
September 1, 2021Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Monday, Sept. 6. Our office is closed on Monday, Sept. 6.
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Moving can be chaos! Opening your account is easy
August 16, 2021There is so much to remember when moving in or out. We want to make your move as simple as possible.
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Restored: Crews on scene of water main break in Westbrook area
August 11, 2021Water service has been restored to approximately 250 properties in the Westbrook area that were impacted by a water main break at Westbrook and Woodbine Roads.
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MyUtilities unavailable July 29, 6-8 PM, due to planned maintenance
July 27, 2021Due to planned maintenance to the MyUtilities Customer Portal, it will be unavailable on Thursday, July 29 from 6-8 PM. We apologize for the inconvenience.
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Happy Civic Holiday! Electricity prices are off peak on August 2
July 26, 2021On the Civic Holiday, Monday, August 2, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill.
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COVID-19 Energy Assistance Program applications are now closed
July 22, 2021Utilities Kingston is no longer accepting applications for natural gas and electricity funding for CEAP and CEAP-Small Business. The Ontario Energy Board has advised that the Ministry of Energy confirmed no additional funding would be provided for CEAP or CEAP-SB.
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Summer safety tips for you and your family
July 16, 2021Health and safety is our number one priority. We want to share these summer safety tips from expert sources so that you and your family can be informed on every-day hazards.
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Heavy rains and thunderstorms: prepare with utility information
July 8, 2021Environment Canada has issued a special weather statement for Kingston due to thunderstorms with heavy rainfall of 30 to 50 mm in the forecast for today. We are reminding residents of steps you can take to protect your property from the risk of flooding and sewer back-ups, or in case of power outages.
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Community lead testing program resumes, with COVID-19 safety protocols in place
July 8, 2021Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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Water and sewer project on Front Road and King Street West: saving energy, reducing sewer overflows and supporting growth & development
June 30, 2021Utilities Kingston is embarking on a large, phased, multi-year project to improve water and sewer infrastructure in the community.
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Time-of-use prices off-peak Canada Day, and we’re closed July 1-2
June 30, 2021On Canada Day, Thursday July 1, customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Thursday, July 1 and Friday, July 2.
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Our strategic plan for 2021-2025
June 28, 2021We are pleased to share our five-year strategic plan, for 2021-2025.
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