Water or Electricity Disruptions

Sometimes it’s necessary to schedule service interruptions so that we can perform system maintenance and ensure continued, reliable services to our customers. Other times, unforeseen events like weather, system damage, or accidents cause emergency utility disruptions that we can't plan for.

Know who provides your electricity services:
Kingston is served by three electricity providers. View a map and learn who to contact in case of a
power outage or emergency.

Current and planned outages

For power outages in the Utilities Kingston service area, check the link below, which will redirect you to our power outage portal. If your outage is not listed, or if you have new information to share, report it to us by calling 613-546-1181, 24/7. 

Report a Problem

Are you experiencing a utility issue not shown on our maps? Report it 24/7 at 613-546-1181.

Remember, don’t enter a flooded area and if you see a downed tree, branch or wire, it could be live. Stay safely away! Learn more about powerline safety.

View power outages

Water service interruptions can be viewed from our water outages map. 

View water service interruptions

Stay informed

Ownership demarcation

Do you know where your responsibility for utility equipment ends and ours begins? Learn more.

To help reduce the impact of service disruptions, it’s important for our customers to receive timely, accurate updates. This page provides links to information on power outages in the Kingston Hydro electricity distribution area, as well as water disruptions in the municipal water distribution system.

View Utilities Kingston service areas and search for your address. (If you require electricity service in the West or East areas of Kingston, please contact Hydro One at 
1-800-434-1235.)

Also follow us on Facebook and Twitter for regular utility updates and learn about other ways to stay informed regarding power outages.