Sometimes it’s necessary to schedule service interruptions so that we can perform system maintenance and ensure continued, reliable services to our customers. Other times, unforeseen events like weather, system damage, or accidents cause emergency utility disruptions that we can't plan for.
Current and planned outages
If your outage is not listed, or if you have new information to share, report it to us by calling 613-546-1181, 24/7. Always call and never use email or social media to report a utility emergency.
Know who provides your electricity services:
Kingston is served by three electricity providers. Learn who to contact in case of a power outage or emergency. View Utilities Kingston's service area and search for your address or view a map. Hydro One customers should check their Storm Centre, text WATTS (92887) or call 1-800-434-1235 and Eastern Ontario Power customers should call 1-844-601-9473.
To help reduce the impact of service disruptions, it’s important for our customers to receive timely, accurate updates. This page provides links to information on power outages in the Kingston Hydro electricity distribution area, as well as water disruptions in the municipal water distribution system.
Do you know who provides your utility services? View Utilities Kingston's service area and search for your address.