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Utilities Kingston website

Contact a member of our team

By phone

Emergency services

For emergency services, call 613-546-1181. This phone line is secure, private and monitored  24 hours a day, seven days a week. Do not report utility issues via email or social media.

View a list of known water or power outages from our outage map, and if your outage is not listed, call us at the above number to report it. (After regular business hours, you’ll be able to reach emergency service support by pressing the 0 key on your touch-tone phone pad, or by holding for an operator.)

Customer service centre (including for moving and opening an account)

Contact customer service at 613-546-0000 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.

Media inquiries

Please direct media inquiries to 613-546-4291, extension 2300. 

Utilities Kingston credit and collections

COVID-19 and payment assistance

If you are concerned about paying your bill, please contact us to extend payment arrangements. Contact our credit department using our online payment assistance form.  A member of our team will review your request and respond by email or phone call, as quickly as possible. Alternatively, you can call us at 613-546-1181, extension 2278, Monday to Friday from 8 AM to 4:30 PM. 

For overdue accounts, reach Utilities Kingston Credit and Collections by dialling 613-546-1181, extension 2278 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.

Conserving water and energy

For one-on-one assistance to help save water, energy and money, call 613-546-0000 and ask to speak with Utilities Kingston conservation. You’ll be connected with a member of our conservation team.

Adding, replacing or relocating infrastructure

For help with a new electricity, gas, water or sewer connection, or if you need to have existing infrastructure replaced or relocated, contact a services advisor at 613-546-1181, extension 2285 between the hours of 7:30 a.m. and 4:00 p.m., Monday through Friday.

Water heaters rentals

To learn how our local, reliable water heater rental services can benefit you, please get in touch by dialling 613-546-0000. For water heater repairs and support, call 613-546-1181. This line is answered 24 hours per day, seven days a week.

Email us

Do not report utility issues and outages or potentially life-threatening emergencies using email. It could take up to two business days for us to review and respond. Call utility issues and emergencies into our 24-hour emergency line at 613-546-1181.

If you’re emailing about your utility account, please include your account number and/or service address. This will help us better serve you.

Our email address is One of our customer service representatives will respond to your email within five business days. If your inquiry is time sensitive, contact our customer service centre by calling 613-546-0000, instead of using email.

Mail us

Utilities Kingston
PO Box 790
Kingston ON  K7L 4X7

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Visit us

Our public entrance is located at 85 Lappan’s Lane in Kingston, Ontario. Visit us Monday to Friday, between the hours of 7:30 a.m. and 4:30 p.m. Parking is located at the south side of the building.

85 Lappans Lane