Skip to main content

Utilities Kingston website

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

Ontario Energy Board consumer alert: no home inspection required for COVID-19 Energy Assistance Programs, Feb. 3, 2021 

Utilities Kingston is now delivering the COVID-19 Energy Assistance Program for Small Business or CEAP-SB, funded by the Government of Ontario. We are here to support our customers through this difficult time.

About CEAP-SB

The Government of Ontario has provided millions to support small business and registered charity customers who are struggling to pay their energy bills as a result of the COVID-19 emergency.

The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one- time*, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. 

* Customers who applied and received CEAP support in 2020 may apply again to be considered for the increased funding amount. 

CEAP benefit amounts

Small business and registered charity customers may be eligible for up to $1,500 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.

Eligibility changes and program information

The Ontario Energy Board updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP-SB.  Small business and registered charity electricity or natural gas customers are now eligible for CEAP-SB if they meet all of the following criteria:

  • The customer has an active account with an electricity distributor, a unit sub-metering provider (USMP) or a natural gas distributor. 
  • The customer’s account falls within the following class:
    • For customers of an electricity distributor, the General Service less than 50 kW rate class
    • For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
    • For customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually
    • Customers can find information about their class on their bill, or they can contact their utility or USMP.  
    • The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
    • The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020. 

Learn about benefit amounts and eligibility criteria, and get answers to frequently asked questions, from the Ontario Energy Board website.

Apply using our online form below

Do you receive your electricity services from Hydro One or your natural gas services from Enbridge Gas? Please apply using their online forms.

How applications are processed: 

  • CEAP funding is limited, and we will process applications in the order in which they are received. Submitting an application does not guarantee funding.
  • Completed applications will be processed within 10 business days of receipt, and we will apply any available credit to the next bill. An application is considered received on the date it is complete. In situations where we're waiting for additional funding, processing may take longer.
  • Once the funds allotted by the provincial government are depleted, applications can no longer be processed.

Online application form

Program eligibility requirements

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected does not meet the program’s eligibility criteria.

Please provide your registered business number or charitable registration number.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity's electric service does not meet the program’s eligibility criteria.

Utilities Kingston will verify this information.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity's gas service does not meet the program’s eligibility criteria.

Utilities Kingston will verify this information.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity does not meet the program’s eligibility criteria.

Utilities Kingston will verify this information.

You may be eligible to receive funding up to the new maximum credit of $1,500.

If you are eligible, the total of previously received funding and any additional funding will not exceed the new maximum credit of $1,500.

Account holder information

Please ensure your account number and business name match what is printed on your Utilities Kingston bill.

Service address
Example: ST, AVE, CRES, PL
Only if applicable
Declaration

Notice and consent

Review

Your request summary

Please disable any pop-up or ad blockers prior to submitting this form

Alternatively, complete and submit the below PDF document, however, we will not receive applications submitted this way as quickly. Right-click the link, save the file to your desktop, and open the file using Adobe Reader:

Email the completed form to help@utilitieskingston.com, or send it by mail to Utilities Kingston credit and collections, PO Box 790, Kingston ON  K7L 4X7.