COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

Utilities Kingston is now delivering the COVID-19 Energy Assistance Program for Small Business or CEAP-SB, funded by the Government of Ontario. We are here to support our customers through this difficult time.

What is  CEAP-SB? 

The CEAP-SB provides on-bill assistance to small businesses and charitable organizations that are struggling to pay their energy bills because of COVID-19.  

Who may qualify for CEAP-SB? 

You are eligible for this program if you meet certain criteria, including the following: 

  1. Your small business or registered charity did not have any overdue amounts on its electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency.  

  1. As of the date you are applying, your small business or registered charity has any overdue amounts owing from at least two electricity bills since March 17, 2020.  

  1. Your small business or registered charity was required to close its premises to members of the public for regular operations for at least fifteen days as a result of a government order or an inability to adapt your business or charity to comply with public health recommendations.  “Closed” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.  

You cannot receive CEAP-SB funding for multiple storefronts or locations that are registered to the same business or charitable number, and you can only receive CEAP-SB funding from your electricity provider once. If you have natural gas service, you may also be able to apply separately for natural gas CEAP-SB support through your natural gas utility. 

Learn about benefit amounts and eligibility criteria, and get answers to frequently asked questions, from the Ontario Energy Board website.

CEAP benefit amounts 

Electricity customers

Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit equal to the electricity charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $850 if their premises is mainly heated by electricity, or up to a maximum of $425 otherwise.

Natural gas customers

Eligible small business and registered charity customers may qualify for a one time CEAP-SB credit equal to the natural gas charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $425.

Apply using our online form below 

CEAP funding is limited, and we will process applications in the order in which they are received. Submitting an application does not guarantee funding.  

Completed applications will be processed within 10 business days of receipt, and we will apply any available credit to the next bill. An application is considered received on the date it is complete.

Once the funds allotted by the provincial government are depleted, applications can no longer be processed. 

If you need assistance filling out the form, call 613-546-0000, Monday to Friday from 8 AM to 5 PM.

***As the application is time-sensitive, we strongly encourage our customers to use the RECOMMENDED online application form below***.  Funding is limited and applications are processed in the order received. We will receive your online application more quickly.

Alternatively, complete and submit the below PDF document, however we will not receive applicatons submitted this way as quickly. Right click the link, save the file to your desktop, and open the file using an Adobe Reader:

Email the completed form to help@utilitieskingston.com, or send it by mail to Utilities Kingston credit and collections, PO Box 790, Kingston ON  K7L 4X7.

Online application form: RECOMMENDED

Program eligibility requirements

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity does not meet the program’s eligibility criteria.

Please provide your registered business number or charitable registration number.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity does not meet the program’s eligibility criteria.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity's electric service does not meet the program’s eligibility criteria.

Utilities Kingston will verify this information.

You are still eligible for CEAP-SB funding. Small businesses or registered charities that use electricity as their main heating source may be eligible for an enhanced CEAP-SB credit.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity's gas service does not meet the program’s eligibility criteria.

Utilities Kingston will verify this information.

Utilities Kingston will verify this information.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity does not meet the program’s eligibility criteria.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity does not meet the program’s eligibility criteria.

Utilities Kingston will verify this information.

CEAP-SB is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your small business or registered charity does not meet the program’s eligibility criteria.

Account holder information

Please ensure your account number and business name match what is printed on your Utilities Kingston bill.

Service address
Example: ST, AVE, CRES, PL
Declaration

Notice and consent

Review

Your request summary

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