COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
Utilities Kingston is now delivering the COVID-19 Energy Assistance Program for Small Business or CEAP-SB, funded by the Government of Ontario. We are here to support our customers through this difficult time.
The CEAP-SB provides on-bill assistance to small businesses and charitable organizations that are struggling to pay their energy bills because of COVID-19.
Who may qualify for CEAP-SB?
Eligibility changes and program information
The Ontario Energy Board has made the following program change, to make it more accessible. For complete eligibility criteria, review the below information.
- Your small business or registered charity made at least a partial payment on amounts owing from bills prior to March 17, 2020, the date of the Provincial Declaration of Emergency.
Customers who have already applied to the program (and didn’t previously qualify) don’t need to do anything. We will reassess your application, using the amended CEAP-SB eligibility requirements, and apply any available credit to the account.
You are eligible for this program if you meet certain criteria, including the following:
Your small business or registered charity made at least a partial payment on amounts owing from bills prior to March 17, 2020, the date of the Provincial Declaration of Emergency.
As of the date you are applying, your small business or registered charity has any overdue amounts owing from at least two electricity bills since March 17, 2020.
Your small business or registered charity was required to close its premises to members of the public for regular operations for at least fifteen days as a result of a government order or an inability to adapt your business or charity to comply with public health recommendations. “Closed” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.
You cannot receive CEAP-SB funding for multiple storefronts or locations that are registered to the same business or charitable number, and you can only receive CEAP-SB funding from your electricity provider once. If you have natural gas service, you may also be able to apply separately for natural gas CEAP-SB support through your natural gas utility.
Learn about benefit amounts and eligibility criteria, and get answers to frequently asked questions, from the Ontario Energy Board website.
CEAP benefit amounts
Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit equal to the electricity charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $850 if their premises is mainly heated by electricity, or up to a maximum of $425 otherwise.
Natural gas customers
Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit equal to the natural gas charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $425.
Apply using our online form below
CEAP funding is limited, and we will process applications in the order in which they are received. Submitting an application does not guarantee funding.
Completed applications will be processed within 10 business days of receipt, and we will apply any available credit to the next bill. An application is considered received on the date it is complete.
Once the funds allotted by the provincial government are depleted, applications can no longer be processed.
If you need assistance filling out the form, call 613-546-0000, Monday to Friday from 8 AM to 5 PM.
***As the application is time-sensitive, we strongly encourage our customers to use the RECOMMENDED online application form below***. Funding is limited and applications are processed in the order received. We will receive your online application more quickly.
Alternatively, complete and submit the below PDF document, however, we will not receive applications submitted this way as quickly. Right-click the link, save the file to your desktop, and open the file using Adobe Reader:
Email the completed form to firstname.lastname@example.org, or send it by mail to Utilities Kingston credit and collections, PO Box 790, Kingston ON K7L 4X7.
Online application form: RECOMMENDED
- All fields marked with an * must be completed.
- Clarification will be provided immediately after any field with invalid or incomplete input.