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COVID-19 energy assistance program

Ontario Energy Board consumer alert: no home inspection required for COVID-19 Energy Assistance Programs, Feb. 3, 2021 

Utilities Kingston is now delivering the COVID-19 Energy Assistance Program or CEAP, funded by the Government of Ontario. We are here to support our customers through this difficult time.

What is CEAP?

The Government of Ontario confirmed that it has made millions available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP benefit amounts 

CEAP provides a one-time*, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.

* If you previously received funding under this program and you are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.

CEAP funding is limited, and we will process applications in the order in which they are received. Submitting an application does not guarantee funding.

Eligibility changes and program information

The Ontario Energy Board updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP.

Residential electricity and gas customers are now eligible to apply for CEAP if they meet the following criteria:

  • The customer has an account with an electricity distributor, a unit sub-meter provider (USMP) or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  • The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020, the date of the first Provincial Declaration of Emergency due to the COVID-19 pandemic.

If you are not eligible for CEAP, you may still be eligible for other energy support programs. Please visit the Ontario Energy Board’s website for more information. You may also contact Utilities Kingston for information on ways to address overdue bills, including entering into an Arrears Payment Agreement. 

Learn about benefit amounts and the complete eligibility criteria, and get answers to frequently asked questions, from the Ontario Energy Board's website.

Apply using our online form below

Do you receive your electricity services from Hydro One or your natural gas services from Enbridge Gas? Please apply using their online forms.

How applications are processed: 

  • CEAP funding is limited, and we will process applications in the order in which they are received. Submitting an application does not guarantee funding.
  • Completed applications will be processed within 10 business days of receipt, and we will apply any available credit to the next bill. An application is considered received on the date it is complete. In situations where we're waiting for additional funding, processing may take longer.
  • Once the funds allotted by the provincial government are depleted, applications can no longer be processed.

COVID-19 Energy Assistance Program (CEAP) application form

Program eligibility requirements
CEAP is a targeted program designed to aid customer who have overdue amounts on their bills as a result of the COVID-19 pandemic. Please complete the following questions to verify your eligibility.

CEAP is a targeted program designed to aid customers who have overdue amounts on their utility bills as a result of the COVID-19 pandemic and the emergency that was declared in Ontario on March 17, 2020. The response you have selected means your household does not meet the program’s eligibility criteria.

Your utility will verify this information

You may be eligible to receive funding, up to the new maximum credit of $750.

If you previously received funding under this program and are reapplying based on overdue amounts sill owning, you may qualify for additional funding up to a total combined maximum credit of $750.

Account Holder Information

Please ensure your account number, first and last name match what is printed on your Utilities Kingston bill.

Service address
Please do not include the street suffix (Example: ST, AVE, CRES, PL) in the street name
Example: ST, AVE, CRES, PL
Only if applicable
Declaration

Notice and Consent

Review

Your request summary

Please disable any pop-up or ad blockers prior to submitting this form

Alternatively, complete and submit the below PDF document, however, we will not receive applications submitted this way as quickly. Right-click the link, save the file to your desktop, and open the file using Adobe Reader:

Email the completed form to help@utilitieskingston.com, or send it by mail to Utilities Kingston credit and collections, PO Box 790, Kingston ON  K7L 4X7.