COVID-19 energy assistance program (CEAP)

Utilities Kingston is now delivering the COVID-19 Energy Assistance Program or CEAP, funded by the Government of Ontario. We are here to support our customers through this difficult time.

What is CEAP?

CEAP provides a one-time, on-bill credit to eligible residential electricity and natural gas customers who have experienced hardships as a result of the COVID-19 pandemic.  The program is intended to help them catch up on their energy bills and resume regular payments.

CEAP benefit amounts

CEAP funding is limited, and we will process applications in the order in which they are received. Submitting an application does not guarantee funding.

Electricity customers

Eligible electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if

  • their home is mainly heated by electricity; or
  • they use one of three specific at-home energy-intensive medical devices: kidney dialysis, mechanical ventilator or oxygen concentrator.

In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230. The CEAP application form requires that customers confirm whether they meet either of these two conditions.

Natural gas customers

Eligible natural gas customers in the Utilities Kingston service area may qualify for a one-time CEAP credit for half of the natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $160.

Apply online using our online form below

If you need assistance filling out the form, call 613-546-0000, Monday to Friday from 8 AM to 5 PM.

Completed applications will be processed within 10 business days of receipt. An application is considered received on the date it is complete.

Complete applications for eligible customers will be processed and we will apply any available credit to the next bill.

Once the funds allotted by the provincial government are depleted, applications can no longer be processed.

Do you receive your electricity services from Hydro One or your natural gas services from Enbridge Gas? Please apply using their online forms.

Contact

Questions or concerns? We are here to support you during this difficult time. Contact us at 613-546-1181, ext. 2278, Monday to Friday from 8 AM to 4:30 PM.

COVID-19 Energy Assistance Program (CEAP) request

Program eligibility requirements

Your utility will verify this information.

CEAP is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your household does not meet the program’s eligibility criteria.

CEAP is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your household does not meet the program’s eligibility criteria.

Your utility will verify this information

CEAP is a targeted program designed to aid certain customers in these difficult times. The response you have selected means your household does not meet the program’s eligibility criteria.

Your utility will verify this information.

You are not currently eligible for CEAP.

Your utility will verify this information.

You are not currently eligible for CEAP.

You are still eligible for CEAP funding. Households that use electricity as their main heating source may be eligible for an enhanced CEAP credit. 7.

You are still eligible for CEAP funding. Account holders that use an energy intensive medical device may be eligible for an enhanced CEAP credit.

Account Holder Information

Please ensure your account number, first and last name match what is printed on your Utilities Kingston bill.

Service address
Example: ST, AVE, CRES, PL
Declaration

Notice and Consent

Review

Your request summary

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