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We're making improvements in your neighbourhood

We're making improvements in your neighbourhood

Utilities Kingston is making improvements to community infrastructure, investing nearly $50 million in capital upgrades, in 2023. We are renewing aging water, wastewater, natural gas and electricity equipment and installing new infrastructure to improve local utility systems.

Home and property-owners: read on to learn if we are planning to complete capital construction in your neighbourhood this year.

These planned investments ensure the continued safety and reliability of multiple utility services, help support growth and economic development for Kingston and protect the natural environment, By sharing information on planned work in your neighbourhood, we’re reducing disruption and helping property owners plan ahead to make improvements.

In support of community growth and development goals, our capital works, asset management and master plans consider the anticipated growth in local servicing needs. We coordinate our work jointly with the City of Kingston to improve efficiency and reduce disruption in the community.

Where to get information

  • Follow @UtilitiesKngstn on Twitter for updates.
  • Call customer service at 613-546-1181, Monday to Friday from 8 a.m. to 4:30 p.m.
  • If we are planning work in your neighbourhood that could disrupt services to your property, staff will make every effort to mail a direct notice to your property in advance.

Plan ahead to take advantage of construction

Have plans to make improvements to your property? Schedule them to coincide with planned construction work in your area to reduce disruption to your property and services.  

Planned work

Here’s a summary of work planned for the spring, summer and fall of 2023:

Water and wastewater (together)

Renew water and wastewater infrastructure, coordinated jointly with the City of Kingston: 

  • On Dunkirk Street, replace aging and end-of-life infrastructure to ensure the continued safety and reliability of water and sewer services.  
  • On Victoria Street, from Johnson to Union; Union Street, from Victoria to Collingwood; and Earl Street, from Toronto to Collingwood, replace aging and end-of-life infrastructure. This work will ensure the continued safety and reliability of water and sewer services, and separate combined storm and sanitary sewers to reduce the risk of sewer overflows and protect the environment.


  • Install new water main on Highway 15 (from behind St. Mark’s Church southerly to Wellington, west to George, then south on George to James). This project will improve capacity and water pressure in the area.
  • Rehabilitate water main for the continued reliability of water services:
    • Replace end-of-life water mains on Kingscourt Avenue, Hillcrest Avenue and Seventh Avenue.
    • Replace end-of-life water mains on Duff Street.
    • Line end-of-life water mains in the Collins Bay area, sections of Westbrook Road, and in the Calvin Park area.
  • Reconstruct the Third Ave Water Booster Station to upgrade aging and end-of-life equipment.
  • Decommission end-of-life booster stations on Collins Bay Road, Old Colony Road and Sydenham Road to improve operating efficiency.
  • Replace 45-year-old municipal water service laterals in the Lawrence Park subdivision (Willis and Waverly) to improve operating efficiency by reducing system water loss.


  • Jointly with the City of Kingston, construct new sanitary and storm sewers on Gore and Bagot streets, to eliminate a combined sewer on Gore Street.
  • Twin the North End Trunk Sewer for improved redundancy and increased capacity, southerly across Bath Road along Queen Mary Road.
  • Continue replacing the aging Days Road Sewage Pump Station in LaSalle Park to increase hydraulic capacity. 
  • Commission the multi-year expansion and upgrade to the Cataraqui Bay Wastewater Treatment Plant to increase plant capacity, improve the quality of treated wastewater and upgrade equipment. 
  • Conduct planning for end-of-life force main and pump upgrades at the Crerar Boulevard Sewage Pumping Station to improve sewer capacity and ensure the continued reliability of wastewater services.
  • Modify combined sewer overflow facilities at King and George streets to separate storm and sanitary sewer outfall and reduce sewer overflows.

Natural gas

In support of community growth and development and for the ongoing safety and reliability of the natural gas distribution system: 

  • Install high-pressure steel gas main on Sir John A. Macdonald Boulevard, from Johnson to just south of Union.
  • Conduct maintenance and refurbishment at the natural gas regulating station at the corner of Sir John A. Macdonald Boulevard and John Counter Boulevard.
  • Install a back-up natural gas heating system at the City Gate Natural Gas Regulating Station in Glenburnie.
  • Repair a bypass vale at the Railway Street Natural Gas Regulating Station. 


  • Install new ducts and electrical maintenance holes on Queen Street, from Bagot to King, to replace end-of-life equipment and support growth and development.
  • Replace end-of-life pole line equipment to ensure the continued reliability of electricity services, and to support growth and development:
    • On Bagot Street, from Russell to Cataraqui, adding circuits for future load growth.
    • On Sir John A. Macdonald Boulevard, from Johnson to Union.
    • On Barrie Street, from King to Clergy.
  • Upgrade end-of-life relays at Municipal Substation No. 7 to ensure the continued reliability of electricity services.
  • Provide new and upgraded electrical services on Stadium Lane, Princess Street and Dalton Avenue in support of growth and development.

For more information, contact customer service, Monday to Friday, from 8 a.m. to 4:30 p.m. by calling 613-546-0000.