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Stay safe this winter. Gently clear outdoor utility equipment of snow and ice. Image shows a woman with a broom clearing snow from a fire hydrant, gas meter and exhaust vent.


With the winter season upon us, Utilities Kingston and Kingston Hydro are providing some important safety reminders about your gas, water and electrical services.

If you have a concern about your services,
please call our 24-hour line at 613-546-1181.

Keep gas meters clear: Although your outdoor gas meter is designed to withstand winter weather, heavy or hard-packed snow and ice can be a safety hazard. Keep snow and ice from building up on and covering your meter, and take care in using a snow blower or plow near your meter. Get more information.

Make hydrants visible: Residents and snow removal companies are reminded not to shovel or blow snow onto hydrants. We thank citizens who take the time to clear snow and ice from fire hydrants, providing access to fire fighters in case of emergency.

Did you know?  After a heavy snow fall, we inspect all 3,400 hydrants in the municipal water distribution system and then make them accessible for fire protection. The inspection process involves dividing the area into 16 ‘hydrant beats’ of approximately 200 hydrants each, visually inspecting each hydrant, and then clearing them of snow and ice as needed.

Prevent water from freezing around electrical lines: Please keep your eaves troughs free of debris so water runs safely away before it freezes. Ice can build up where overhead electrical service wires attach to your home—a dangerous and costly situation. Consider that the root of the problem may be poor attic insulation.

Never attempt to clear ice from or around electrical service wires yourself. 
If you have a concern about your services, please call our 24-hour line at 613-546-1181.

Prevent snow and ice build-up around your electric meters: Keep snow from piling up against your electricity meter or under electrical service wires. Consider building shelter over top of meters to prevent water from dripping and freezing onto meters. Get more storm safety information from the Electrical Safety Authority (ESA).

Keep outside exhaust vents (such as for gas-fired furnaces and water heaters) cleared of snow or ice.

Natural gas safety: natural gas has been used safely for many years. Utilities Kingston has provided safe and reliable gas services since 1847, when it was originally founded as the Kingston Gas and Light Company.

Modern gas appliances and accessories are certified to high standards, while contractors who install natural gas appliances must receive special training and licensing.

Even so, you should know what to do if you suspect a gas leak and how to protect your family from the dangers of carbon monoxide.

Power outages: Utilities Kingston is available 24 hours a day, seven days a week to respond to power outages in the Kingston Hydro electricity distribution area. Phone us any time of the day at 613-546-1181. Learn what precautions to take at our page on power outages.

Downed power lines: Freezing rain can cause downed power lines or tree branches to fall on power lines. Stay safe: 

  • If you see a downed power line or tree branch that has fallen on a power line, always assume it still has electricity flowing through it, even if it isn’t sparking.
  • Stay back at least 10 metres or 33 feet (that’s about the length of a school bus) and don’t touch anything metal (such as guard rails) in the area.
  • Report it immediately by calling 911 or our emergency line at 613-546-1181. This line is answered 24 hours a day, seven days a week.

Prevent problems with frozen plumbing: Our online resource helps explain the risk factors for freezing pipes and explains steps that building owners can take to help prevent this from occurring. As well, we explain the processes and responsibilities involved if your water service does freeze. Review Frozen Water Services

Keep snow and ice away from your meters
Avoid these problems with utility equipment!