Opening and closing an account

Application fees

When a customer opens a new account, our employees complete a variety of tasks in order to arrange for each water, wastewater, gas or electricity service. This may include reading meters, turning on utility services, and conducting administration.

A $15 standard application fee covers the costs to arrange for each service (totalling up to $60 plus HST, depending on the number of services). Due to the cost saving benefits of the unique multi-utility model in Kingston, we are able to keep this charge amongst the lowest in the industry.

If the service to the address has been turned off, a reconnection fee may also apply.

Did you know? In the public interest, electricity rates/charges are reviewed and approved by the Ontario Energy Board, while water, wastewater/sewer and gas rates/charges are approved by The Council of The City of Kingston.

Security deposits

In accordance with the Utilities Kingston terms of service and Kingston Hydro conditions of service, residential accounts are required to provide a security deposit. Your deposit for residential service will commence on your first bill and will be applied to your bill in six equal installments.  

There are certain circumstances under which you can be exempt and these are explained on our website. Learn more about security deposits. 

Open or close an account

Online

Use our convenient online form to open or close your utility account. Please note, it can take between two to five business days to set up a new service.

Open or close your account

By phone

To open an account by phone, contact customer service at 613-546-0000. Our office hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.