Open Residential Account

To open a residential account and arrange for new water, wastewater, gas or electricity services, please complete this form. Personal information is collected, retained and disclosed in accordance with our Privacy Policy.

Confirm you're in our service areas

Utilities Kingston provides water and wastewater services across the municipality. Gas services are provided to customers in central Kingston, while electricity services are provided in central Kingston, as well as CFB Kingston and Barriefield. View service area maps for each of these utilities.

When you complete the online form, we will arrange services for the utilities that Utilities Kingston provides in your neighbourhood. (To set up gas services outside our area, contact Union Gas. For electricity services outside our area, contact Hydro One.)

Next steps

When finished, click on "Submit" at the bottom of the form. You’ll receive a confirmation e-mail and we’ll start processing your request as quickly as possible.

* Required fields

Customer Information
Phone Information
Identification Information

If under the age of 18 please contact customer service directly at 613-546-0000.

Service Profile 
Have You had an Account with Utilities Kingston?
Do You Own or Rent this Property?
Other Individual Authorized to Discuss Account Details:

The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. Find out if you are eligible and how to apply at or call 1-855-831-8151 (toll-free within Ontario).

Billing Information

Receiving your utility bill:

Your first bill will be mailed to you. Important! In the event of a postal disruption, call customer service at 613-546-0000, Monday to Friday from 8 AM to 5 PM so we can help you review your first bill. You can decide how to receive subsequent bills: 1) sign up for MyUtilities and paperless eBilling at All you need is your account number and the amount of the first payment you made to us; or 2) do nothing to continue with traditional mail (not recommended, in case of a postal disruption).

Security deposits:

A Security deposit may be required on your account by Utilities Kingston. 

Equal payment plan (EPP):

Interested in setting up an equal payment plan? To help ensure the most accurate estimated monthly billing amount possible, we encourage customers to have 12 months of history with the account. To get set up or learn more, contact customer service at 613-546-0000.

Pre-authorized debits (PAD):

Once you sign up for pre-authorized debits with Utilities Kingston, your account will be debited on the date and for the amount detailed on your utility bill. To sign up, just download, complete and submit the PAD form.

Customer Notes 
License Agreement

To get things started, we need to access your meter(s). If we cannot access your meter, for example if you are not home and your meter is located inside, please make sure you have arranged for someone who is at least 18 years old to meet the service technician so that he/she may read your meter. If you are not sure whether your meter is accessible, please call our Customer Service Centre at 613-546-0000.

Additionally, for a service that is currently “OFF”, the service technician will re-enable your meter only if you or your representative is present for access. It will be your responsibility to turn on the main power switch after we have re-enabled the meter.