Overview

In order to meet regulatory requirements, in 2023 Utilities Kingston aims to inspect approximately 3,100 of the 15,000 gas meters in the municipal gas distribution system. To facilitate the work, we’ll require inside access to the building, so that we can inspect natural gas piping and appliances.

This activity is likely to result in disruptions to natural gas services in situations where our inspections reveal that:

1. the customer’s appliances or piping don’t conform to code, or
2. that a meter change out is required.

To reduce disruption to our customers, under normal conditions, inspections and meter replacements are completed at the same time. However, global supply chain issues continue to negatively impact the availability of meters. This year, the required inspections will be completed first, and meter replacements will be completed during a follow-up visit, at a date to be determined.   

This activity is determined by Measurement Canada, and in accordance with the Electricity and Gas Inspection Act.

What to expect

The work is taking place in city central, in Utilities Kingston's natural gas distribution area. If your home or business is part of this planned work, you will receive a notification in your physical mailbox. It will provide notice of the work and when it will take place. 

Here is what you can expect:  

• In order to meet regulated inspection requirements, we’re conducting two in-home visits:
  • The first visit will be an inspection of your natural gas piping and appliances, and will take place in 2023. 
  • The second will be to upgrade your gas meter and will take place at a later date. 
  • Both will require inside access to your gas appliances and piping.
• If your home or business is part of this planned work, you will receive a notification in your physical mailbox. It will provide notice of the work and when it will take place.
• On the specified date and time, a certified gas technician will visit your premises.
• If you are not home during the day of our scheduled work, your gas service will be shut off and a notice will be left with contact information. Please call us when you get home. Technicians are available to inspect and re-light your gas appliances from 8 AM – 9 PM.
• In order to turn the gas service back on safely, we’ll require access to your building, so that we can inspect natural gas piping and appliances.

Please look for a gas meter replacement notice in your physical mailbox and follow the instructions. Questions? Please contact customer service at 613-546-0000, from Monday to Friday, 8 AM to 4:30 PM.

Learn more on what to expect from our web page on accurate, reliable gas metering equipment. 

Why we’re inspecting gas meters

It’s important for our customers to receive accurate bills for the amount of gas, water and electricity consumed by their household or business. Reliable metering equipment is an important part of ensuring our customers continue to receive accurate bills. As determined by Measurement Canada, and in accordance with the Electricity and Gas Inspection Act, every year we send a sample number of gas meters to verify accuracy and that the meters conform to legal requirements. Gas meters must be verified and reverified within appropriate periods, established on the basis of their stability of performance, application and usage.

As part of this initiative, in 2023, Utilities Kingston aims to inspect approximately 3,100 of the 15,000 gas meters in the municipal gas distribution system, replacing 160.