Our office will be closed Dec. 24-28 and Dec. 31-Jan. 3.
You can count on us. In the event of a utility emergency in our service area, such as a gas smell, power outage or water main break, call our 24-hour emergency line at 613-546-1181. (Hydro One electricity customers in City west and east can call 1-800-434-1235. Enbridge customers can call 1-877-969-0999).
Customers on Time-of-Use electricity pricing will be charged the off-peak price on Monday, December 27 (for Christmas Day), Tuesday, December 28 (for Boxing Day) and Monday, January 3 (for New Year’s Day), for the electricity commodity portion of their bill. Electricity used on weekends and holidays is always charged the off-peak price. If a holiday falls on a weekend, the next weekday (that is not also a holiday) will have off-peak prices in effect all day.
We wish everyone in our community a safe and restful holiday season this year.
Did you know?
- You can refer to the MyUtilities customer portal to view your household usage of water, electricity and gas. If you’re a TOU customer, use the information to shift your electricity use to off-peak times when it costs less.
- Residential or small business customers, who pay Time-of-Use electricity prices, can now choose to switch to Tiered prices. Decide which price structure is right for you, with tools, information and videos from the Ontario Energy Board. Do you receive your electricity services from Utilities Kingston? You can switch to Tiered pricing using our election form. (Hydro One electricity customers can visit this link.)