**This issue is now resolved. Thank you for your patience.**

We are experiencing phone line issues and are working to resolve them as quickly as possible. If you need to reach us about a utility emergency, call 613-546-1181 and type ext. 2151 at any time. Our customer service line at 613-546-0000 and our emergency line at 613-546-1181 are impacted when attempting to report utility emergencies using our voice recognition service.

For non-urgent requests, you can tweet to @utilitieskngstn or send us a message on Facebook /UtilitiesKingston and we will respond during the next business day.

Anytime you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 9-1-1 immediately.

Learn about other ways to connect with Utilities Kingston.