Concerned customers have alerted Utilities Kingston about suspicious phone calls from an un-named company. The callers are attempting to book an appointment for an in-home assessment of gas and electricity appliances.

The callers may:

• be targeting seniors.
• claim to be affiliated with the government, or Environment Canada.
• claim their program is related to COVID-19, to assist low income or unemployed individuals.
• ask to inspect water heaters, furnaces or air conditioners.

Utilities Kingston wishes to assure its customers that:

• It is not affiliated with these companies and is not partnering with them.
• It is committed to providing efficient and reliable water heater rentals.

If you receive a suspicious call or visit your home:

• Remember, you have the right to ask people to leave your property. If they don’t, then contact police.
• If you receive a suspicious call:
  • Do not provide any personal information including Utilities Kingston or credit card account numbers.
  • Collect any information possible about the caller.
  • Contact Utilities Kingston customer service at 613-546-0000 during regular business hours, Monday-Friday 8 AM–5 PM, to report the incident.
• Report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes.
• If you become a victim of fraud through monetary loss, call Kingston Police at 613-549-4660.

Learn more about how to recognize, reject and report fraud.