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2021 annual reports now available online

2021 annual reports now available online

We are sharing our 2021 online annual reports with the community. 

Find the "Advancing Community Infrastructure through the Multi-Utility Model" reports and a brief video overview at and 

This annual report covers the final year of Jim Keech’s outstanding career as the President and CEO of Utilities Kingston, and acknowledges his 40 years of leadership, serving the organization and community.  

The 2021 annual report highlights progress on the annual work plan, strategic plan, long-term capital projects and operational performance. These results are part of our commitment and responsibility to deliver safe and efficient utility services to our customers. 

Utilities Kingston’s 2021 highlights 

  • Acted to protect the health and safety of employees and the public. In 2021, there was no evidence of a workplace outbreak of COVID-19 at Utilities Kingston. 

  • Conducted a customer satisfaction survey: 96 per cent of surveyed customers stated they are satisfied with the services. 

  • Achieved progress on several key construction projects, in this third year of the Council-approved four-year capital and financial plans for 2019-2022: 

  • The newly upgraded Municipal Substation No. 1 is now supplying power to the downtown core. The utility invested in Kingston’s oldest substation, located inside a heritage building on lower Queen Street. This multi-year project was initiated in 2015 and completed, ahead of the anticipated completion in 2023. The upgrades were made almost entirely by our substation electricians, which resulted in cost savings for the project.  

  • Advanced critical upgrades at the Cataraqui Bay Wastewater Treatment Plant, to meet the demands of projected population growth. 

  • Began construction at the Days Road Sewage Pumping Station to ensure continued reliable service and accommodate future growth and development within the service area. 

  • Continued the project to redirect the flow of sewage from the Portsmouth Pumping Station and interconnect the Front Road water main. The many benefits of this project include more efficient operation of the municipal wastewater treatment system and improved operational flexibility and system performance of the water distribution system. 

  • Installed a new water main on Highway 15 to better serve the growing community in the area and provide increased volumes for fire protection. 

See and share the full reports at our annual report page and at Watch a three-minute video overview of the plan on our YouTube page.