Our crews continue to restore power outages, which were caused by severe wind damage. At peak, 6,000 customers were without power. As of 9 AM today, 164 customers remain affected. All hands are on deck and we are prioritizing the work to restore power as safely and quickly as possible.

Our phone lines may be overwhelmed. Report potentially life threatening emergencies, such as downed power lines, by calling 9-1-1. 

Check our outages map for updates. Utility issues in our service areas can be reported 24/7 to 613-546-1181.

Power restoration update

Crews have reduced the outage area from 6,000 customers to 164. We thank the community for your patience and understanding. We are now focused on restoring areas that remain affected by downed trees and wires, and broken poles. 

We apologize for the long duration outages some customers are experiencing, and recognize how difficult and frustrating this must be. There are still numerous trees down throughout the entire city, and arborists are making every effort to clear them. Our utility crews worked into the night, with all available staff and equipment deployed.

There are several steps before we can safely make repairs, including establishing worker safety, tree removal, and obtaining utility locates. We will continue to focus all of our efforts and resources into power restoration, until every customer is restored.

As of 9 AM, the following are estimated times of restoration. As crews continue their efforts, estimated times may change and we will continue to update to the most accurate information available.

• Campbell Crescent general area: restored 
• Collingwood Street general area: restored
• Dickens Drive general area: Reason: pole replacement. ETR: 2 PM today (crews are on scene)
• Kensington Avenue general area: Reason: pole replacement: ETR: Midnight tonight (crews are on scene)
• Wolfe and Young Street general area: Reason: multiple trees on lines, powerlines down and broken poles: ETR: midnight tonight (crews are on scene)
• Individual customers, and situations where private service lines have been damaged: ETR: Sunday. (Crews are deployed) 

Safety reminders

Review our power outage precautions. For example:

• Avoid using a propane barbeque, camp stove or portable standby generator indoors. 
• Plan to turn off all appliances that will turn on automatically when power is restored.
• Locate a phone that does not require electricity, as well as a flashlight and batteries.
• Consider an alternate source of power for your sump pump and any medical equipment. 

Traffic signals update

• All intersections operated by Utilities Kingston are currently functional.
• All 41 traffic signal heads that were missing at 31 intersections have been repaired.
• Crews worked through the night to make repairs.

Several intersections have been damaged by wind. Look up for dangling traffic signal heads and proceed with caution. Remember to treat signal outages as four-way stops.

Stay updated

We strive to provide reliable and timely information about utility interruptions. Stay up-to-date with our outages map, and by following us on Facebook and Twitter. 

Downed lines and tree branches

• If you see a downed power line or tree branch that has fallen on a power line, always assume it still has electricity flowing through it, even if it isn’t sparking.
• Stay back at least 10 metres or 33 feet (that’s about the length of a school bus) and don’t touch anything metal (such as guard rails) in the area.
• Report it immediately by calling 911 or our emergency line at 613-546-1181. This line is answered 24 hours a day, seven days a week.
• If a power line falls on your car, the car and the ground around it may be electrified and you could be killed if you get out of the vehicle. Stay inside until the utility workers tell you it’s safe to get out. Tell everyone to stay back 10 metres or 33 feet.

Traffic signals may not be working 

Consider these precautions:

• During stormy weather, be aware of, and avoid driving or walking under, dangling traffic signal heads. Report traffic signal issues in Kingston to 613-546-1181.
• Power outages and high winds mean that a number of traffic signals may not be working. Travelers are reminded to treat the affected intersections as though they are four-way stops and yield to traffic on the right.
• Did you know? We’ve installed 82 uninterruptible power supplies at critical intersections throughout the city - check out this map of locations. In the event of a power outage, the UPS allow for safe and efficient traffic flow, providing power for three to six hours.

Also review these tips from the Ministry of Transportation with safety information about driving and flooded areas.

If you have any concerns about utility equipment, contact the Utilities Kingston 24-hour line at 613-546-1181.