Know how to protect your home and what to do in the event of a utility emergency.

Know what to do in a power outage

Power outage information is updated on our website during business hours. Facebook or Twitter may provide more up-to-date information. Utilities Kingston and Kingston Hydro offer some tips and precautions on what to do in the event of a power outage. Please familiarize yourself with this information:

Downed power lines and tree branches:

If you see a downed power line or tree branch that has fallen on a power line, always assume it's energized and dangerous. Stay away and report it immediately by calling 613-546-1181. This line is answered 24 hours a day, seven days a week.

Report a power outage:

If you live in the Kingston Hydro service area and are experiencing a power outage, please report it to us, 24 hours per day, at 613-546-1181 and follow these instructions:

1. Please listen to the list of known outages.
2. If your outage is listed, please be assured we are working as quickly as possible to resolve the issue and hang up.
3. If your outage is not listed, please follow the instructions to report the outage.
4. Residents in the west and east areas of Kingston can call Hydro One’s Storm Center at 1-800-434-1235.
5. Please do not report power outages on Facebook and Twitter accounts, as they are not monitored on a 24-hour basis.

Tips and precautions:

Review additional tips and precautions to take during a power outage.

If your basement has flooded

Don’t enter the flooded area until you are told it is safe by a qualified professional. Call a plumber immediately. Our website has helpful information on hazards and what steps to take.

Protect your home from flooding

Heavy rains can put every home at risk of basement flooding, even if it’s never flooded before. Know how to protect your home. Our website offers 21 flood reduction options for homeowners.

There are simple steps you can take to protect your home today, including:

• Reduce your water use during heavy rains as the sewers fill more quickly. You may wish to delay doing laundry or showering.
• Ensure your downspouts are safely routed away from your home. According to the “Sewer Use By-law”, they may not be directed into the sanitary sewer.
• Check that your sump pump and sanitary backwater valve are operating correctly. Conduct regular maintenance, in accordance with the manufacturer’s directions. If you know an event is coming, clean your backwater valve.
• Ensure the catch basins around your home are clear of leaves and debris.
• For a quick overview of basement flooding and how to protect your home, get 18 Flood Facts.