Join the conversation and give your feedback to our five-year electricity plans April 8-10 on Twitter. Just follow @utilitieskngstn and the #PowerUp! hashtag.

Kingston Hydro is submitting to the Ontario Energy Board its five-year electricity distribution plan that will help determine the company’s priorities and rates between 2016 and 2020. Utilities Kingston is providing opportunities for consumers to provide feedback on the reliability of the Kingston Hydro electricity distribution system and the spending decisions Utilities Kingston will make over the next five years.

All feedback collected will be included with Kingston Hydro’s application to its regulator, the Ontario Energy Board, as part of the rate setting process.

Date: April 8-10

Location: On Twitter, of course! Follow @utilitieskngston and #PowerUp!

Utilities Kingston Experts:

Questions will be answered by drawing on the expertise of the following individuals:

• Jim Keech, President and CEO
• Nancy Taylor, Vice President
• Randy Murphy, Chief Financial Officer
• Jim Miller, Director of Engineering
• Sherry Gibson, Regulatory Analyst

Topics include:

How does Utilities Kingston provide value to customers?

Benefits of the unique multi-utility model here in Kingston include cost savings and customer service advantages. Check out our video Committed to Customer Service Excellence and learn more.

What are the infrastructure priorities from 2016-2020?

Learn more about infrastructure priorities by watching a four-minute video, Reinvesting in Our Community's Future. To ensure the continued safety, reliability and environmental sustainability of the Kingston Hydro electricity distribution system, we’re proposing work in the context of:

• Replacing aging infrastructure that is at, or past, the anticipated end-of-life
• Replacing infrastructure with smarter and faster system operations to enable quicker restoration of power during outages
• Coordinating with other municipal infrastructure projects to reduce costs and minimize disruption to customers

Key priorities include:

• Re-engineering and high-voltage work at Substation MS1, which supplies power to the downtown core. Most of this equipment is 50-80 years old.
• Replacing end-of-life poles.
• Replacing aging transformer vaults that have out-dated oil switches. Because of their age and condition, the oil switches in these vaults cannot be operated under electrical load. As a result, Kingston Hydro was forced to impose power outages on its customers in order to operate the switches.

More information is available at our webpage electricity feedback.

We’d like to hear from you on the following:

1. What are we doing well that you’d like us to continue?
2. What would you like us to start doing?
   
   Please take a few moments to complete a quick online survey, we appreciate your time and ask all feedback is submitted by April 20.

So, #PowerUp! for our conversation on Twitter, April 8-10. Just follow @utilitieskngstn.