Do you live or do business in city central, Utilities Kingston's natural gas distribution area? Your home or business may be one of 1,800 getting a new gas meter in 2021. This article provides information on what you can expect

• If your home or business is part of this planned work, you will receive a letter in your physical mailbox. The letter will ask you to call customer service to book an appointment to have the work completed. 
• On the specified date and time you have chosen, a certified gas technician will visit your premises to replace your gas meter. To facilitate the work, your gas service will be shut off.
• In order to turn the gas service back on safely, we’ll first require access to your building, so that we can inspect natural gas piping and appliances.

Please look for a gas meter replacement notice in your physical mailbox and follow the instructions. If you have any questions, please contact customer service, Monday to Friday, from 8 AM to 5 PM, at 613-546-0000.  We thank you for your understanding and cooperation.

We’re taking steps to protect against COVID-19

Please be assured that our staff remain committed to the health and safety of our workers and the public. Here are the actions we are taking:

• Adhering to all relevant safety guidelines released by Ontario to protect workers, customers and the general public from COVID-19. Our staff are trained and wear the appropriate personal protective equipment.
• Asking you to please wear a mask and practice physical distancing by keeping at least two metres away from our employees and contractors.

How to book an appointment

Morning, afternoon and evening appointments are available Monday to Friday, between 8:30 AM – 12 PM, 1 PM - 4 PM and 4 PM – 6 PM. A typical inspection takes approximately one hour to complete.  An adult must be present during the entire duration of your preferred time slot. 

Did you receive a notice? To book, you must be authorized to speak on the account:

1. Please call 613-546-0000, extension 2181, Monday to Friday from 8 AM to 5 PM.
2. A customer service representative will gather the necessary information, review the available appointment times with you, and book your preferred time slot. 

Didn't receive a notice? You don't need to do anything!

Why we’re replacing gas meters

It’s important for our customers to receive accurate bills for the amount of gas, water and electricity consumed by their household or business. Reliable metering equipment is an important part of ensuring our customers continue to receive accurate bills.

As determined by Measurement Canada, and in accordance with the Electricity and Gas Inspection Act, every year we send a sample number of gas meters to verify accuracy and that the meters conform to legal requirements. Gas meters must be verified and reverified within appropriate periods, established on the basis of their stability of performance, application and usage.

As part of this initiative, in 2021  the Utilities Kingston services group aims to replace approximately 1,800 of the 15,000 gas meters that are part of the municipal gas distribution system.

Learn more on what to expect from our web page on accurate, reliable gas metering equipment.