Skip to main content

Utilities Kingston website

Emergency phone line unavailable, call 9-1-1 in emergency

Emergency phone line unavailable, call 9-1-1 in emergency

***Update at 3 PM: the phone system has been restored. Our community can resume reporting utility issues 24/7 to 613-546-1181.***

Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency line. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.

When customers call 613-546-1181, they are receiving a busy signal, or calls are being rerouted to our after-hours calls service. To reach customer service, continue to call 613-546-0000 as always. 

For other assistance during this time,  email, tweet to @utilitieskngstn or send us a message on Facebook /UtilitiesKingston.

Visit to learn about other ways to connect with Utilities Kingston. 

Our team is investigating the cause of the voice system outage and doing everything we can to help restore services as soon as possible.