Call Utilities Kingston if your natural gas is shut off and you’re in our service area. A certified technician will visit your home as quickly as possible. We've been receiving calls from concerned customers who are returning home to find that gas is off due to planned meter replacements over the summer.

To ensure the continued accuracy and reliability of metering equipment, technicians recently replaced over 2,000 gas meters, in accordance with the Electricity and Gas Inspection Act. Learn more from our page Reliable Metering Equipment.

To facilitate the work, the gas service is shut off. In order to turn the gas service back on safely, technicians first require access to the building to inspect natural gas piping and appliances. Impacted customers will have received notices and reminders from Utilities Kingston.

Customers should look for a yellow card on their doorstep and call 613-546-1181, extension 2151 (24 hours a day) so that we can inspect natural gas piping and appliances and plan to restore services as quickly as possible.