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Wishing our community a safe and restful holiday season; our holiday hours

Wishing our community a safe and restful holiday season; our holiday hours

We wish everyone in our community a safe and restful holiday season this year.

Our administrative offices close at noon on Dec. 24 and 31. (However, our customer service centre is closed on Dec. 24. Find out other ways to reach us from our Contact us page.) Then, our offices will remain closed on Dec. 25, 28 and Jan. 1.

Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Christmas Day, Boxing Day (observed on Dec. 28) and New Year’s Day. Electricity used on weekends and holidays is always charged the off-peak price. If a holiday falls on a weekend, the next weekday (that is not also a holiday) will have off-peak prices in effect all day. 

Update: Electricity rate relief will begin Jan. 1.

You can count on us. In the event of a utility emergency in our service area, such as a gas smell, power outage or water main break, call our 24-hour emergency line at 613-546-1181. (Hydro One electricity customers in City west and east can call 1-800-434-1235. Enbridge customers can call 1-877-969-0999). 

Did you know?

  • You can refer to the MyUtilities customer portal to view your household usage of water, electricity and gas. If you’re a TOU customer, use the information to shift your electricity use to off-peak times when it costs less.
  • Residential or small business customers, who pay Time-of-Use electricity prices, can now choose to switch to Tiered prices. Decide which price structure is right for you, with tools, information and videos from the Ontario Energy Board. Do you receive your electricity services from Utilities Kingston? You can switch to Tiered pricing using our election form. (Hydro One electricity customers can visit this link.)