We have received several calls from concerned residents who have been approached by door-to-door sales people. These individuals are falsely representing themselves as being associated with Utilities Kingston or Kingston Hydro in an attempt to rent water heaters, replace furnaces or provide in-home energy assessments. These individuals – who do not represent and are in no way associated with Utilities Kingston – are apparently making other numerous false statements to convince customers to rent or buy their products.

We’d like to reassure customers that Utilities Kingston is still in the business of providing reliable and energy-efficient water heater rentals, but never sells them door-to-door. In addition, Kingston Hydro does conduct free in-home energy assessments, but only on an appointment basis. Our representatives and employees carry identification and customers are encouraged to ask to see it.

Customers are reminded:

• Always make sure you get a business card and look at the salesperson’s ID badge first
• Ask to see their City-issued license to sell door-to-door in the City of Kingston
• Don’t share personal information (i.e., your gas or electricity bill) unless you are sure you want to sign a contract
• Carefully read the contract, disclosure statement and price comparison provided by the salesperson
• Utilities Kingston and Kingston Hydro do not go door-to-door for sales purposes

We are always willing to assist with questions relating to our water heater rental or electricity conservation programs. Please contact a services advisor at 613-546-1181, extension 2285.