Utilities Kingston has received several calls from concerned customers who have been approached by door-to-door sales people. These individuals – who do not represent and are in no way associated with Utilities Kingston – are apparently making numerous false statements to convince customers to rent or buy their water heaters.

These individuals may also falsely represent themselves as being affiliated with Utilities Kingston in an attempt to gain access to customers’ homes.

Utilities Kingston wishes to assure its customers that:

• It is committed to providing efficient and reliable water heater rentals.
• Its water heaters meet safety standards and regulations. 
• It is not affiliated with door-to-door water heater rental companies and is not partnering with them to replace water heater rentals in the city.

Customers are reminded:

• Ask the vendor to see their City Business License, a requirement for door-to-door sales.
• Utilities Kingston has not authorized door-to-door water heater rental companies to remove its water heater rentals from customer premises.
• Utilities Kingston does not go door-to-door to rent water heaters.
• Don’t share personal information (i.e., your gas or electricity bill) unless you are sure you want to sign a contract.
• Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
• You can check out a business through the Better Business Bureau.
• Always make sure you get a business card and look at the salesperson’s ID badge first.

Utilities Kingston is always willing to assist with questions related to its water heater rental program. Please contact a services advisor at 613-546-1181, extension 2285.