Balsam Grove neighbourhood impacted by gas shut down

Balsam Grove neighbourhood impacted by gas shut down

Due to third-party damage to a natural gas service on Sherwood Drive, 87 homes in the area will be affected by a gas shut down, beginning late this morning. In order to relight your gas service, our certified technicians will need access to your property.  

Our certified technicians are now on site to help ensure public safety. To facilitate repairs, your gas service will be shut off. In order to turn the gas service back on safely, we’ll first require access to your building, so that we can inspect natural gas piping and appliances.

  • If your gas appliances or piping are malfunctioning, our technician will provide information on what to do next.
  • If your gas appliances or piping conform to code, our technician will turn the gas back on and relight your appliances for you.

We expect that this process will begin mid this afternoon, and continue late into the evening. The following streets are impacted:

  • Sherwood Drive
  • Grosvenor Court
  • Valleyview Avenue, between Hawthorne and Sherwood
  • Hawthorne Avenue, south of Valleyview

View a detailed area map.

Our technicians will go door-to-door to complete this process. If you need to speak with us, please connect with one of our on-site technicians, or call customer service at 613-546-0000, until 5 PM today. After 5 PM, please call our 24 hour emergency line at 613-546-1181.

We apologize for the inconvenience and reassure our customers that we are making every effort to restore gas services as safely and efficiently as possible.  

Safety information: know how to detect a potential gas leak, and know what to do.