We're asking our customers in the west end of the city to reduce their water use over the next two to four days.

The Point Pleasant Water Treatment Plant, which serves 15,000 customers west of Little Cataraqui River, Armstrong Road and Sydenham Road, is currently operating at 75 per cent of its normal capacity. Water quality is not affected and remains at our high standard. While we have enough potable water supply to meet demand, we are urging customers to conserve water use and help ensure adequate supply for fire protection.

A failed valve at Point Pleasant Water Treatment Plant has reduced our capacity to draw water from Lake Ontario. Our Certified Water and Wastewater Treatment Operators are working as quickly as possible to implement the best solution and expect it will take two to four days to return to normal operating capacity.

Please conserve water use and help ensure adequate supply for fire protection. We offer the following tips:

• Favour short showers over baths
• Turn off the tap when brushing your teeth and generally avoid running the tap longer than needed
• Don’t flush every time you use the toilet
• If you can, hold off on doing laundry to after 9:00 PM
• If your dishwasher is more than 10 years old, wash dishes by hand and use a separate container for rinsing
• If you have a newer, Energy Star dishwasher, set the timer to wash dishes after 9:00 PM
• Consider shifting some of your water use to off-peak times (overnight, after 9:00 PM)
• Check our online resource on water conservation for more information

We’d like to thank the community for their assistance and apologize for the inconvenience. We are working as quickly as possible to resolve the situation.