Natural Gas FAQs

Are there any charges or deposits required in order to install gas service?

Are there any charges that apply once the gas meter has been installed by Utilities Kingston? 

Where is the gas meter located?

Do I have to come into Utilities Kingston to complete the Application for Gas Connection?

Does it cost the customer anything to have the gas service put in by Utilities Kingston? 

How long will it take to have the gas service installed?

Why does it take four to six weeks before gas service is installed? 

If a customer has a gas service, with an existing gas appliance connected (furnace, stove, hotwater tank), do they need to contact Utilities Kingston in order to install a new gas appliance?

What should I do if my carbon monoxide detector sounds?


Q: Are there any charges or deposits required in order to install gas service?

A: No deposit is required for the proposed installation when the customer signs a gas application. However:

  • If the application was signed between May 1 and November 15, and an appliance is not connected within six months, Utilities Kingston reserves the right to charge up to $1200.00.
  • If the application was signed between November 16 and April 30, and an appliance is not connected within one month, Utilities Kingston reserves the right to charge up to $1500.00.
  • A billing deposit may be required, contact customer service at 613-546-0000, Monday to Friday from 8 AM to 5 PM. 

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Q: Are there any charges that apply once the gas meter has been installed by Utilities Kingston?

A: An account set-up charge and a monthly service charge will be applied from the date the gas service is installed. 

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Q: Where is the gas meter located?

A: The meter can be located on the front (street side) of the house or within three metres of the front corner of the house. If the location is further back than three metres, a charge per additional metre shall be required before the application is processed. There are regulations set out by the Canadian Standards Association (CSA), through the code book Z662.07, that must be adhered to when locating the gas meter around any building. 

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Q: Do I have to come into Utilities Kingston to complete the Application for Gas Connection?

A: It is not necessary to come into the Utilities Kingston office to complete an application form. We suggest you arrange to meet a Utilities Kingston representative at the property to determine the best location for the gas service (meter). Simply call 613-546-1181, extension 2285. 

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Q: Does it cost the customer anything to have the gas service put in by Utilities Kingston?

A: No it does not. Utilities Kingston installs the service to the customers house (from the gas main to the meter) at no charge with the exception of issues addressed in the question Are there any charges or deposits required in order to install gas service? above.

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Q: How long will it take to have the gas service installed?

A: Typically, the gas service will be installed four to six weeks from the completion of the gas application. The length of time may vary due to fluctuations in demand for new services and seasonal weather conditions. 

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Q: Why does it take four to six weeks before gas service is installed?

A: To protect the safety of underground infrastructure, Utilities Kingston staff must arrange for site clearances from their own and other utilities locate staff (telecom, cable, City of Kingston, etc.). When clearances are complete, a layout and material list can be finalized. This information is then forwarded to either Utilities Kingston crews or to an outside Contractor. 

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Q: If a customer has a gas service, with an existing gas appliance connected (furnace, stove, hotwater tank), do they need to contact Utilities Kingston in order to install a new gas appliance?

A: No. When a gas service is already in place, simply contact a local heating contractor and they can install the gas appliance. We recommend that you get at least two or three quotes. 

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Q: What should I do if my carbon monoxide detector sounds or I suspect a gas leak?

A: Learn about natural gas safety from our pages carbon monoxide safety and gas leaks and odours.



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