You might find our page on Understanding Your Electricity Bill helpful.

There are several components/charges to your electricity bill, as regulated by the Ontario Energy Board (OEB). Kingston Hydro receives the distribution charge. This is a variable per kilowatt-hour (kWh) charge intended to allow the utility to recover the cost of building and maintaining its low-voltage distribution system, including overhead and underground distribution lines, poles, and transformer stations.

To learn more about all the components of your bill, visit the OEB website.

Gas and water estimates are calculated on one year of historical data for the period we need to estimate. This data used to calculate the estimate is from actual meter reads and used to determine an average daily use for the customer. The average daily use is then multiplied by the number of days in the billing period to determine the estimate. Utilities Kingston does attempt to collect actual gas and water meter readings monthly, to eliminate the need for estimating. 

Unlike electricity smart meters that are read remotely, water and gas meters require a meter reader to visit your neighbourhood to collect readings. Utilities Kingston attempts to collect gas and water meter readings monthly to provide billing and usage accuracy for customers.

In the case of a meter that is inaccessible or communications equipment is blocked, then the billing will be completed on estimates of water and gas consumption. This can happen in the winter months when meters are covered in snow and ice, or there is no pathway shovelled to the meter where a visual reading is required. If you would like to submit a meter reading please use our online form to provide the actual meter reading in advance of your bill date, or call it in to our customer service centre at 613-546-1181 Monday to Friday from 8 AM to 4:30 PM.

Reading your own meter on a regular basis will help you identify water leaks before they become too costly, reduce the likelihood of unexpected charges showing up on your bill and help you better understand how your water or gas use changes through the seasons.

Utilities Kingston attempts to collect gas and water meter readings monthly, in time with bill cycles, to provide customers with accurate billing and usage information.

If you would like to submit a meter reading yourself, please use our online form in advance of your bill date, or call customer service at 613-546-1181, from Monday to Friday between 8 AM and 4:30 PM. If you have questions about the billing schedule for your address, please contact customer service. 

When a customer opens a new account, our employees complete a variety of tasks in order to arrange for each water, wastewater/sewer, gas or electricity service. This may include reading meters, turning on utility services, and conducting administration.

A $15 standard application fee covers the costs to arrange for each service (totaling up to $60 plus HST, depending on the number of services). Due to the cost saving benefits of the unique multi-utility model in Kingston, we are able to keep this charge amongst the lowest in the industry.

If the service to the address has been turned off, a reconnection fee may also apply.

Did you know? In the public interest, electricity rates/charges are reviewed and approved by the Ontario Energy Board, while water, wastewater/sewer and gas rates/charges are approved by The Council of The City of Kingston.

For your convenience, a real time Time-of-Use indicator is displayed at http://www.kingstonhydro.com/

The Ontario Energy Board introduced Time-of-Use (TOU) electricity prices and schedules to reduce electricity use at peak times. You can visit their website for up-to-date information on TOU rates, holiday schedules, and more.

The MyUtilities customer portal allows you to view your household consumption of water, gas and electricity, as well as your transaction and payment history. Track your electricity consumption by the day or hour, view your usage history, learn how temperature affects your consumption patterns, compare prices and view your billing amounts. All you need to get started is your account number and the amount of your last payment.

Get started at my.utilitieskingston.com

To sign up for eBilling, register an account at my.utilitieskingston.com. Before you can register, ensure you've made at least one payment on the account. Once registered, you can sign up for eBilling by logging in and editing your profile. 

Basic monthly service charges are billed for each service: electricity, gas, water, and wastewater/sewer.

These amounts are based on a 30-day billing period and are pro-rated to the actual billing period. These charges are used to recover costs associated with utility administration, meter maintenance and other operational costs for each service.

You can download the rates schedule to view the current monthly service charge for each service. To find current rate schedules, look in the footer (bottom) of this website, in the column Current Rates.

The length of the billing period is listed on your bill, by the number of days.

The statement dates reflects when the bill is processed and mailed. It is not an indication of when your last meter reading was taken. Your bill lists the date up to which transactions are reflected.

Please be aware it can take up to five business days to set up a new service. Use our convenient online forms to open or close an account:

Open or close your utility account

You can also make these arrangements by calling customer service at 613-546-1181, between 8 AM to 4:30 PM, Monday through Friday.

We put this moving information together to answer all your questions about your new Utilities Kingston account

To arrange for the new service or close your existing service, use our online form.

Alternately, these arrangements can be made by calling customer service at 613-546-1181, between 8 AM to 4:30 PM, Monday through Friday.

Beware of payment scams! Utilities Kingston never requests payment via gift cards or bitcoin, and we don't solicit payments for overdue accounts using email, text or phone calls. In the case of an overdue account, we send multiple notices in the mail.

Yes. The equal payment plan averages your utility costs over a 12-month period so that you pay an equal amount each month. You will be billed a set amount for eleven months with the close-out amount reflected on the twelfth bill. This settle-up bill will also detail the new installment amount for the coming eleven months. If you choose to join an equal payment plan, you will find the current plan balance on the last page of each monthly bill.

Your account must be paid in full prior to joining the plan. We only recommend the equal payment plan for accounts with a 12-month billing history at the address.

For information on the installment amount for your address, or to arrange the setup of the plan for your account, please contact customer service at 613-546-1181 from Monday to Friday between 8 AM to 4:30 PM.

Yes, we offer this service. The pre-authorized payment plan (PAP) is one of the easiest, most convenient ways to pay your utility bill.

From our page on payment options, you can download the PDF form required to sign up for PAP. Follow the instructions to complete and provide the form to our office, along with a void cheque.

To find out more about the convenience and benefits of this payment option please contact customer service at 613-546-1181.

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices and Ultra-Low Overnight (ULO) prices. 

If you want to continue paying TOU prices, no action is required.

To switch from TOU to Tiered or ULO prices, you must notify us by completing our online election form or by contacting customer service at 613-546-1181.

Ultra-Low Overnight (ULO) prices begin November 1, 2023.

This is the newest plan that encourages shifting high electricity usage activities to lower-demand periods overnight. This plan may be beneficial to electric vehicle owners. Check the OEB bill calculator before you switch at www.oeb.ca/choice. 

With  (ULO) prices, the price depends on when you use electricity. There are four ULO price periods:

•   Ultra-Low Overnight, when demand for electricity is lowest on average.
•   Weekend off-peak, when demand for electricity is generally lower.
•   Mid-peak, when demand for electricity is moderate.
•   On-peak, when demand for electricity is highest on average.

With ULO pricing, you can help manage your electricity costs by shifting your usage to lower price periods when possible.

The ULO price periods are the same in the summer as they are in the winter.

With Time-of-Use (TOU) prices, the price depends on when you use electricity.  

There are three TOU price periods:

• Off-peak, when demand for electricity is lowest. This price applies in the evenings on weekdays and all day on weekends. Every household and small business is different, but on average, Ontario households use nearly two-thirds of their electricity during off-peak hours. 
• Mid-peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of the day.
• On-peak, when demand for electricity is generally higher. These are the busier times of day – generally when people are cooking, starting up their computers and running heaters or air conditioners.

With TOU pricing, you can help manage your electricity costs by shifting your usage to lower price periods when possible.

People use electricity differently depending on the season, so the TOU price periods are different in the summer (May 1 to October 31) than they are in the winter (November 1 to April 30). 

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies.

In the winter period (November 1 – April 30), the Tiered threshold for residential customers is 1,000 kWh, so that households can use more power at the lower price.

In the summer period (May 1 – October 31), the Tiered threshold for residential customers is 600 kWh.

The Tiered threshold for small business customers is 750 kWh all year round. The threshold changes with the season to reflect the changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.

Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.

The OEB sets Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered prices based on a forecast of how much it will cost to supply TOU, ULO and Tiered customers with the electricity they are expected to use over the next 12 months. The OEB sets TOU, ULO and Tiered prices to recover the same forecast average cost of supply.

The OEB sets TOU, ULO and Tiered prices under the Regulated Price Plan (RPP).  The RPP is designed to provide stable pricing, encourage conservation and ensure that the price customers pay for electricity better reflects the price paid to generators that produce the electricity that customers use in their homes or small businesses.

Electricity utilities do not make a profit from the sale of electricity.

The Ontario Energy Board (OEB) typically sets new Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered prices for November, based on an estimate of how much it will cost to supply residential and small business customers on the Regulated Price Plan with the electricity that they are expected to use.

There is no guarantee you will save money if you switch from Time-of-Use (TOU) to Tiered or Ultra-Low Overnight (ULO) prices. The total bill impact of switching will vary depending on how much electricity you consume in a month and when it is consumed during the day.

Considering a switch to Tiered  or Ultra-Low Overnight (ULO) prices? For more information, use the Ontario Energy Board's bill calculator to compare what your bill might look like if you switched from TOU to Tiered or ULO pricing. Ultra-Low Overnight (ULO) rates beginning November 1, 2023.

If you’re a Time-of-Use (TOU) customer and don’t want to switch to Tiered prices, you don’t need to do anything. You will stay on TOU prices.

If you do want to switch to Tiered prices (now or later):

1. An online election form is available on our website and to any customer who requests it. You can also submit your choice by phone at 613-546-1181. You’ll need to fill out the online election form to notify Utilities Kingston that you want to switch. Have a recent electricity bill on hand when filling out the form, as you will need your utility account number.
2. Within 10 business days of receiving your online election form, we will tell you when you can expect to start being billed on Tiered prices, or if your online election form can’t be processed, we will notify you and explain why.

If you’re a Time-of-Use (TOU) customer and don’t want to switch to Ultra-Low Overnight (ULO) prices, you don’t need to do anything. You will stay on TOU prices.

If you do want to switch to ULO prices (billing periods begin November 2023 or later):

1. An online election form is available on our website and to any customer who requests it. You can also submit your choice by phone at 613-546-1181. You’ll need to fill out the online election form to notify Utilities Kingston that you want to switch. Have a recent electricity bill on hand when filling out the form, as you will need your utility account number.
2. Within 10 business days of receiving your online election form, we will tell you when you can expect to start being billed on ULO prices, or if your online election form can’t be processed, we will notify you and explain why.

• Because a switch in prices can only take effect at the beginning of a billing period, it will take some time between the day you provide your online election form and the day you actually start getting charged Tiered or ULO prices.
• If we receive your form at least 10 business days before the billing period starts, we'll start charging Tiered or ULO prices, depending on your selection, as of your next billing period, provided there are no issues with your form.
• If we receive your complete online election form less than 10 business days before the start of your next billing period, we might still be able to switch you for your next billing period. But if we can’t, we will start charging you Tiered or ULO prices, depending on your selection, at the start of the next billing period after that.
• Even if you provide your online election form to Utilities Kingston before the end of October, you’ll very likely pay TOU prices for at least some period of time – between November 1 and the time when your next complete billing period starts (or the billing period after that, depending on when you provide your online election form).

Yes. And the rules that apply to switching to Tiered or Ultra-Low Overnight (ULO) prices also apply if you later want to switch back to Time-of-Use (TOU) prices.

Any customer on Time-of-Use (TOU) may opt out and pay Tiered or Ultra-Low Overnight (ULO) prices instead.

The choice between TOU, Tiered and ULO prices is available to residential and small business customers that have smart meters and are billed under the OEB’s RPP. Some residential and small business customers are charged Tiered prices because their meters can’t be used to bill TOU prices. These customers can’t switch to TOU or ULO prices at this time.

If you live in a condo or apartment that has its own individual meter and your bill comes from a company other than your electricity utility, you are a customer of a unit sub-meter provider (USMP). Customers of USMPs also can’t switch to Tiered or ULO prices. That decision can only be made for the building as a whole by the master consumer, who is the person that retained a USMP for the property. In most cases, the master consumer is the property manager, landlord or condominium board.

No. You will still receive the credit.

No. You will still receive the credit.

Yes. Electricity utilities will inform all new Regulated Price Plan customers that they have a choice between Time-of-Use (TOU), Tiered, or Ultra-Low Overnight (ULO) prices when they set up the account. The ULO rates will be available November 1, 2023.