Our Year in 2018

This year’s theme, Serving with pride, speaks to the expertise and dedication our employees bring to building this community. Year-over-year, we report on the many achievements of our company, which would not be possible without the dedication of each and every Utilities Kingston employee.

Together, they manage, maintain and operate local, multi-utility infrastructure. Whether wearing orange in the field, or working from our offices, our employees share cross-functional expertise and are recognized in our local community and broader industry for their knowledge and hard work.

Community Involvement

Community Engagement in 2018 Click to enlarge
Employees raised $27,328 for our United Way, building our local community. We attended 9 local events, providing 4585 products to help you save water, energy and money. We provided the water buggy at 53 local events, over 79 days, promoting quality drinking water. We hosted 31 free public tours.

Public involvement helps us engage our community in meaningful conversations, as we learn to better serve our customers and support Kingston’s goal of becoming A Smart and Livable 21st Century City. We’re part of the fabric of our community and proud to serve on boards and memberships. Through local sponsorship, we give back to our community, while continued improvement and innovation are our focus on recent research partnerships.


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Ensuring Worker and Public Health and Safety

Health and Safety 2018 Click to enlarge
In 2018 we provided 3120 hours of health and safety training and hosted 72 training sessions. We hosted 544 delegates and 144 contracting firms at the 2018 safety days event. We hosted 1200 students for electrical safety programs and conducted 228 formal staff safety evaluations. We responded to 8040 utility locate requests - and we responded within 5 business days, 98% of the time. We conducted 150 sewer safety inspections, with no cross bores found.

Did you know that in 2018 we responded to over eight thousand requests to locate underground utility services and ensure public safety? We also hosted 72 health and safety training sessions, providing over three thousand hours of employee training, making sure everyone goes home safe at the end of the day.

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Progress by Utility

Gas Achievements 2018 Click to enlarge
In 2017, we replaced 1615 metres of gas main, replaced 12 gas services, replaced 806 gas metres, installed 114 gas services, inspected or maintained 336 gas valves, replacing or repairing 8.

We’re proud of the unique multi-utility model in Kingston. It allows for the efficient coordination of projects that combine water, sewer, gas, electricity, streetlights and traffic signals, and road works. This leads to timely and cost-effective completion of projects, with less disruption to you. 

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