
What's the context?
In 2019, managers and supervisors completed 207 formal staff safety observations. That's 107 per cent of the required total. Three of these visits identified safety non-compliances and were addressed with the employees involved.
Featured Department: Operations Centre
Health and Safety Awareness and Training
The Utilities Kingston health and safety management system helps to reduce accidents and injuries, ensures safe work environments, and furthers a culture of safety.
As part of this system, management provides health and safety training. Highlights for 2019 include the following:
76
Training Sessions
3662
Hours of Participant Training
207
Formal Staff
Safety Observation
In 2019, multiple field staff participated in a Working at Heights refresher course to maintain their certifications. Course content included personal fall protection equipment, anchor points and rescue planning.
Public Safety Leadership Award
On March 5, the Canadian Gas Association (CGA) recognized Utilities Kingston with a Public Safety Leadership Award at its annual conference in Ottawa. The CGA gives out three Leadership Safety awards each year to note achievements that advance the industry’s journey toward a systemic and dedicated approach to health and safety management.
Utilities Kingston was recognized because the number of third-party “gas hits” – instances of damage to gas lines – has decreased significantly in our service area: there were 22 hits in 2016, down to nine in 2017 and 11 in 2018.
Congratulations to all of our employees who contributed to this success!

Making Safety the Top Priority at Kingston Worksites
The goal of the award-winning Safety Days is clear and simple: get everyone home safe every day. In 2019, 607 participants from 136 contracting firms were in attendance, growing from just 10 participants in 2005.
This innovative approach to promoting a culture of safety is recognized across Ontario, with several companies and municipalities now striving to model this event.
The 2019 keynote presentation was given by Sylvia Marusyk. Sylvia was fun, sassy and passionate about safety and health. Her entertaining presentation focused on a proactive approach to building healthy lives and workplaces.
Cross Bore Prevention
In 2019, we conducted 160 sewer safety inspections and did not find any cross bore occurrences.
The cross bore prevention program is a requirement from the Technical Standards and Safety Authority (TSSA) that was mandated for all gas distributors in 2011. The program addresses safety precautions when clearing a blocked sewer lateral.
Utilities Kingston’s program includes communicating with plumbers and homeowners to “Call Before You Clear”. Once the call is received, staff conduct a sewer safety inspection to rule out the possibility of a sewer cross bore. Our communication and outreach program continues to increase public awareness.
Wellness Day
The annual Wellness Day event allows all employees an opportunity to speak with wellness providers in the local community in order to assist them in living a healthy lifestyle.
Thirty-six vendors took part in the 2019 event, sharing their health and wellness message with employees. Topics included:
- Employee benefits
- Hearing tests
- Blood pressure checks, and glucose screening
- Physiotherapy assessments
- Occupational safety
Summer Safety Days
Our skilled trades people connected with local young people to stress the importance of safety when playing outside.
The 2019 Summer Safety Days event brought together over 750 grade 7 and 8 students from 14 schools in the Kingston area to learn about safety over five days. Students participated in an electrical safety presentation by Utilities Kingston employees. This presentation highlighted safety hazards associated with overhead and underground electrical lines.
Supporting Wellness in the Workplace
Mental wellness is important to the health and safety of our workplace.
With a goal to better support wellness in the workplace, in 2019 Utilities Kingston formed the Guarding Minds @ Work committee. The committee is implementing the Guarding Minds @ Work program at Utilities Kingston.
Guarding Minds is a program we chose to help us determine how to create a healthy workplace. In the road map, there are 13 factors to determine Wellness. The benefits of improving these factors may be seen both in the workplace and in our home lives.
Ensuring the Safety of Underground Infrastructure
8934
Locate Requests
98%
Completed Within 5 Business Days
Utilities Kingston has participated in ON1Call since 2013. During 2019, Utilities Kingston responded to 8,934 locate requests. Our goal is to complete locates within five business days. We achieved this 98 per cent of the time.
Don’t take the risk of damaging underground infrastructure – get a free locate, it’s the law! That is the industry refrain that’s helped encourage an increase in requests to locate underground water, sewer, gas, electricity and fibre infrastructure.