Our Year in 2019

You can count on us, come what may.

Whether it's to repair infrastructure damage after a major windstorm, look for new and better ways to ensure worker and public safety, support our community, ensure operating efficiency, save energy, or deliver reliable services, you can count on our employees.

Thanks for a successful year in 2019!

Community Involvement

Community Engagement in 2019 Click to enlarge
Employees raised $25,639 for our United Way, building our local community. We attended 7 local events, providing 4918 products to help you save water, energy and money. We provided the water buggy at 66 local events, over 108 days, promoting quality drinking water. We hosted 57 free public tours.

Public involvement helps us engage our community in meaningful conversations, as we learn to better serve our customers and support Kingston’s goal of becoming A Smart and Livable 21st Century City. We’re part of the fabric of our community and proud to serve on boards and memberships. Through local sponsorship, we give back to our community, while continued improvement and innovation are our focus on recent research partnerships.


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Ensuring Worker and Public Health and Safety

Health and Safety 2019 Click to enlarge
In 2019 we provided 3662 hours of health and safety training and hosted 76 training sessions. We hosted 607 delegates and 136 contracting firms at the 2019 safety days event. We hosted 815 students for electrical safety programs and conducted 207 formal staff safety evaluations. We responded to 8934 utility locate requests - and we responded within 5 business days, 98% of the time. We conducted 150 sewer safety inspections, with no cross bores found.

Did you know that in 2019 we responded to nearly nine thousand requests to locate underground utility services and ensure public safety? We also hosted 76 health and safety training sessions, providing nearly four thousand hours of employee training, making sure everyone goes home safe at the end of the day.

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Progress by Utility

Gas Achievements 2019 Click to enlarge
In 2019, we replaced 900 metres of gas main, replaced 17 gas services, replaced 508 gas metres, installed 127 gas services, inspected or maintained 418 gas valves, replacing or repairing 6.

We’re proud of the unique multi-utility model in Kingston. It allows for the efficient coordination of projects that combine water, sewer, gas, electricity, streetlights and traffic signals, and road works. This leads to timely and cost-effective completion of projects, with less disruption to you. 

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