Utilities Kingston provides customer-focused and cost-effective multi-utility services in Kingston, Ontario, including safe and reliable electricity distribution services to over 27,000 customers in Central Kingston, on behalf of Kingston Hydro.

Employees maintain and operate:

  • 5,265 distribution poles
  • 2,183 transformers that transfer and step-down electricity
  • 17 distribution substations
  • 1,057 underground structures that facilitate maintenance
  • 365 kilometres combined of underground and overhead conductors (both 5 kV and 44 kV)

While the service area is operated by the employees of Utilities Kingston, Kingston Hydro holds the Ontario Energy Board license to distribute electricity in Central Kingston. It owns the wires, poles, transformers and meters that bring electricity from the provincial electricity transmission grid to your door, and charges OEB-approved rates designed to cover its ongoing capital and operational costs plus a reasonable deemed rate of return.

For information on Smart Meters, please visit Kingston Hydro’s Smart Meter FAQ's.

For information on electricity conservation programs and incentives, visit
www.kingstonhydro.saveonenergy.ca.

Recent News – Electricity

  • MyUtilities Customer Portal is Available

    April 09, 2014

    After being offline for several days, the MyUtilities customer portal is available again. We thank our customers for their patience. When you attempt to log in, the system will prompt you to change your password.

  • Planned Power Outage Set for Downtown Wednesday, April 16

    April 08, 2014

    Customers within the area listed below will experience a one hour power outage starting at 5:30 a.m. on Wednesday, April 16.

  • Moving Can Be Chaos! Utilities Kingston Understands.

    April 08, 2014

    There is so much to remember when moving in or out. Utilities Kingston wants to make your move as simple as possible. Open or close an account with us online at your convenience, any time, any day. Our online self-service form works nicely from a mobile device as well.

  • Utilities Kingston Invites Input on Customer Satisfaction

    April 07, 2014

    Utilities Kingston will conduct a customer satisfaction telephone survey over the next two weeks. We've contracted UtilityPULSE to ask customers a few questions about our electrical services.

See more Electricity News