For assistance in preventing future flooding of your property, visit our page Protect Your Home from Basement Flooding or call customer service at 613-546-0000.
Basement floods: reporting
If you are currently experiencing a basement flood or sewer backup…
First and foremost, be safe!
- Visit our What to do if Your Basement Floods page for a list of suggestions.
Report your basement backup.
- Call your insurance company.
- Report your backup to Utilities Kingston by using the below form, or by calling 613-546-0000.
This form is used to collect information on basement flooding. It assists Utilities Kingston with infrastructure and program planning, and we appreciate you sharing this information with us.
Report a basement flood
- All fields marked with an * must be completed.
- Clarification will be provided immediately after any field with invalid or incomplete input.