pr_030722_01.phpl news archive
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Utilities Kingston creates Sustainability and Climate Action Branch
September 11, 2023In our commitment to environmental protection, we have created a Sustainability and Climate Action branch. This organizational change will position us to deliver on our strategic goal to support the City of Kingston as a climate action leader.
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We're working to resolve issues with our power outage map
September 5, 2023Please be advised that we are working to resolve technical issues with our power outage map, and the service is currently not available.
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Tips to prevent basement flooding during heavy rains
July 27, 2023Weather forecasts are calling for up to 30-50 mm of rain this morning, July 27, 2023.
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Restored: Crews respond to water main break on John Counter Boulevard
July 17, 2023Crews restored the water main break and the roadway at 1 AM Tuesday morning. John Counter Blvd. is open to normal traffic flow.
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We are experiencing technical issues with the MyUtilities Portal
July 11, 2023We are working with our vendor to resolve technical issues with the MyUtilities Customer Portal. Customers are experiencing delays with logging into the portal and loading pages.
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Collaboration with Queen's University's Smith School of Business
July 11, 2023Our team, from across multiple departments, recently partnered with students from the full-time MBA program at Smith School of Business.
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National Lineworker Appreciation Day is July 10
July 7, 2023Lineworkers across Canada work hard to keep electricity flowing. Join us in thanking them for all they do on National Lineworker Appreciation Day.
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Smell natural gas in Central Kingston? Here’s what to know
June 29, 2023We are receiving multiple complaints of the “rotten egg smell” associated with natural gas, in City Central areas. The increased smell is due to an equipment failure, which resulted in excess odourant being injected into the gas lines.
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Utilities Kingston 2022 annual report
June 28, 2023Our 2022 annual report highlights progress on environmental, social and governance issues, and its strategic plan, annual work plan, long-term capital projects and operational performance.
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June 21 – National Indigenous Peoples Day
June 20, 2023June 21 is National Indigenous Peoples Day in Canada. This is a day for everyone to recognize and celebrate the unique history, heritage, resilience and diversity of First Nations, Inuit and Métis across Canada.
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Plan a visit to our award-winning Water Conservation Garden
June 15, 2023Take a self-guided tour and learn how to save water, time and money by building a water-wise garden that ‘makes every rain drop count’.
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Pride Month: Everyone is welcome here at Utilities Kingston
June 1, 2023June is Pride Month. This is an opportunity to join important conversations, celebrate diversity, and show our support for the continued fight against hate and discrimination.
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Updates on information session: water and sewer project, on Front Road and King Street West
May 31, 2023On Wednesday, May 24, Utilities Kingston held an information session to provide updates on the water and sewer project on Front Road and King Street West.
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Check our sewer overflow map and learn how we’re reducing sewer overflows in Kingston
May 31, 2023With the recreational water use season upon us, we would like to remind boaters and other waterfront users to check our sewer overflow map after heavy rainfalls. To reduce overflows, in partnership with the City of Kingston, we have set a 20-year target to separate 100 per cent of the combined sewers in the municipal sewer system, by 2043.
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June is National Indigenous History Month
May 30, 2023National Indigenous History Month is a time to honour the stories, achievements and resilience of Indigenous People.
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Utilities Kingston is inspecting and rating hydrants to uphold our high quality drinking water system and to support fire protection
May 23, 2023We are now inspecting and flow rating fire hydrants, as part of our proactive annual maintenance program. This work ensures the ongoing integrity of the drinking water system and helps support fire protection in Kingston.
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International Day Against Homophobia, Transphobia and Biphobia is May 17
May 17, 2023By coming together, getting involved and raising our voices, we can make a difference worldwide. Here are a few ideas on how you can engage with this global campaign:
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Come hear updates about sewer and water project: Front Road and King Street West
May 11, 2023Community members are invited to the Press Lounge at Portsmouth Olympic Harbour, 53 Yonge Street to hear updates and ask questions about the Front Road and King Street West sewer and water project.
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We're making improvements in your neighbourhood
May 4, 2023Utilities Kingston is making improvements to community infrastructure. Home and property-owners: see if we are planning to complete capital construction in your neighbourhood this year.
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Emergency phone line unavailable, call 9-1-1 in emergency
May 1, 2023Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency line. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Friday, April 28 is the National Day of Mourning
April 27, 2023The National Day of Mourning is dedicated to remembering those who have lost their lives or suffered injury or illness on the job, or experienced a work-related tragedy.
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Earth Day on April 22: invest in our planet
April 21, 2023On Earth Day, April 22, join the environmental movement and invest in our planet to protect it and pave a path towards a thriving future.
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MyUtilities Portal unavailable
April 11, 2023Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, please contact us as described in this article.
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April is Dig Safe Month: call or click before you dig!
April 3, 2023Utilities Kingston reminds residents who might be planning to dig anywhere on their property to contact Ontario One Call at least one week before you dig. It’s the law.
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Transgender Day of Visibility is March 31
March 31, 2023The International Transgender Day of Visibility (TDOV) is celebrated each year on March 31.
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Water heater rentals: rent local and switch today
March 24, 2023Choose the right water heater for your home and get it installed quickly. Utilities Kingston provides honest, expert advice and reliable service. Rent local.
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Council approves budgets, rates for municipal utilities
March 22, 2023On March 21, 2023, the council of the City of Kingston approved the 2023-2024 operating budgets and the 2023-2024 capital budgets for its municipally-owned utilities, which include water, wastewater and natural gas, and an appliance rental business.
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Contractors: register online for Safety Days 2023
March 21, 2023Join the City of Kingston and Utilities Kingston for the award-winning Safety Days and Wellness Fair from March 23-24, 2023, 7:30 a.m. – 4:30 p.m. at Portsmouth Olympic Harbour.
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Notice of public drop-in session: Kingston Regional Biosolids & Biogas Facility
March 14, 2023Utilities Kingston invites the public to drop into our main offices at 85 Lappan’s Lane on Tuesday, March 28, 2023, from 4 p.m. to 8 p.m., as we progress on investigating the feasibility of an integrated biosolids and source-separated organics processing facility.
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#EmbraceEquity on International Women's Day 2023
March 7, 2023International Women’s Day (IWD) is for celebrating the achievements of women and calling for gender parity.
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Winter storm warning: prepare with utility information
March 3, 2023Environment Canada has issued a winter storm warning for our area, with total snowfall accumulations of 15 to 25 cm, beginning late this evening through Saturday morning.
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March is Fraud Prevention Month: beware of callers demanding immediate payment for utilities
February 28, 2023March is Fraud Prevention Month and Utilities Kingston is sharing fraud prevention tips to help protect residents and businesses from utility scams.
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Trouble paying your utility bill? We can help
February 27, 2023For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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Utilities Kingston warns customers of phone scam
February 24, 2023Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding payment for utilities. We're also receiving reports of individuals going door-to-door, in order to market energy rebates.
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Xylem SmartBall sewer forcemain inspections completed
February 24, 2023Pure Technologies completed live inspections of forcemains for both the Bath Road and Crerar Boulevard Pump Stations, using their SmartBall® technology.
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February 22 is Pink Shirt Day
February 21, 2023The last Wednesday in February each year is recognized as Pink Shirt Day. Pink Shirt Day creates a more inclusive world by raising awareness for bullying prevention and creating safe environments for children and youth.
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Snowfall warning: prepare with utility information
January 25, 2023Environment Canada has issued a snow fall warning for our area, with total snowfall accumulations 15 to 20 cm, beginning early this afternoon and ending Thursday morning. Rapidly accumulating snow can build up on fire hydrants, exhaust vents, and natural gas and electricity meters, presenting a safety risk to you and your family.
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Take action: Bell Let’s Talk Day is Jan. 25
January 24, 2023We are joining in and committing to take meaningful action to create positive change.
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Data Privacy Week is Jan. 22-28: here’s how we protect your privacy
January 23, 2023January 22-28 is Data Privacy Week. Utilities Kingston is reaffirming our commitment to respecting your privacy. You can count on us!
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